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~subject:"Complaint management"
~subject:"Gesundheitswesen"
~subject:"Theorie"
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Search: subject:"Service quality"
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Complaint management
Gesundheitswesen
Theorie
Service quality
21,487
Dienstleistungsqualität
20,570
Customer satisfaction
6,391
Kundenzufriedenheit
6,159
Consumer behaviour
4,316
Konsumentenverhalten
4,265
Relationship marketing
3,875
Beziehungsmarketing
3,853
Qualitätsmanagement
2,528
Quality management
2,501
Wirtschaftsprüfung
2,453
Financial audit
2,451
Krankenhaus
1,786
Hospital
1,784
Health care
1,549
Gesundheitsversorgung
1,515
USA
1,374
United States
1,365
Health care system
1,216
Product quality
1,194
Produktqualität
1,182
service quality
1,171
Customer service
1,167
Kundenservice
1,110
Theory
1,094
Dienstleistungssektor
1,035
Service industry
1,033
Deutschland
918
Germany
911
Beschwerdemanagement
796
Hotel industry
786
Hotellerie
784
Schule
720
School
719
E-commerce
694
Electronic Commerce
689
Online retailing
686
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Undetermined
1,121
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685
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Article
2,018
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1,042
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1
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Article in journal
1,837
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1,837
Graue Literatur
324
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324
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278
Arbeitspapier
276
Hochschulschrift
201
Aufsatz im Buch
178
Book section
178
Thesis
177
Bibliografie enthalten
48
Bibliography included
48
Collection of articles of several authors
48
Sammelwerk
48
Aufsatzsammlung
34
Konferenzschrift
17
Conference paper
14
Konferenzbeitrag
14
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11
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11
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9
Conference proceedings
9
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9
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9
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8
Amtsdruckschrift
4
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4
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4
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4
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4
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3
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3
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3
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2
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2
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1
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1
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English
2,679
German
379
French
6
Danish
2
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2
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Siciliani, Luigi
45
Straume, Odd Rune
34
Bruhn, Manfred
25
Propper, Carol
24
Brekke, Kurt R.
21
Gaynor, Martin
20
Mattila, Anna S.
18
Benkenstein, Martin
14
McColl-Kennedy, Janet R.
14
Gravelle, Hugh
13
Brekke, Kurt Richard
12
Grégoire, Yany
12
Cutler, David M.
11
Huckman, Robert S.
11
Jang, Soocheong
10
Frank, Richard G.
9
Van Vaerenbergh, Yves
9
Edvardsson, Bo
8
Laudicella, Mauro
8
Sutton, Matt
8
Bauer, Hans H.
7
Chalkley, Martin
7
Falk, Tomas
7
Guchait, Priyanko
7
Hammerschmidt, Maik
7
Hopp, Wallace J.
7
Ro, Heejung
7
Sparks, Beverley
7
Tsarenko, Yelena
7
Balaji, M. S.
6
Harun, Ahasan
6
Landrum, Mary Beth
6
MacQuilken, Lisa
6
Palumbo, Rocco
6
Pathak, Parag A.
6
Pfannstiel, Mario A.
6
Prybutok, Victor R.
6
Rebitzer, James B.
6
Saghafian, Soroush
6
Seiler, Stephan
6
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National Bureau of Economic Research
30
OECD
13
IGI Global
6
World Bank Group
5
World Bank
4
Edward Elgar Publishing
2
European Health Care Conference <2, 2011, Hamburg>
2
Hongkong / Securities and Futures Commission
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Svenska Handelshögskolan <Helsinki>
2
Taylor and Francis.
2
Weltbank
2
Zukunftsinitiative Rheinland-Pfalz
2
Boston Consulting Group
1
CRC Press.
1
Centre for Economic Policy Research
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsches Institut für Normung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Fachtagung Wachstumsmarkt Gesundheit <1998, Neuenahr-Ahrweiler>
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Ministry of Health
1
Health Quality & Safety Commission New Zealand
1
Institut Gesellschafts Wirtschaftswissenschaften
1
Institut für Qualität und Wirtschaftlichkeit im Gesundheitswesen
1
Institute of Economic Affairs <London>
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Growth Centre <London>
1
International Healthcare Industry Research
1
Maastricht Research School of Economics of Technology and Organizations
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nordic Council of Ministers
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
1
United States / Commission on Organization of the Executive Branch of the Government (1953-1955) / Task Force on Federal Medical Services
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
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Published in...
All
Journal of business research : JBR
59
International journal of hospitality management
55
Journal of retailing and consumer services
41
The journal of services marketing
37
NBER Working Paper
30
Journal of health organization and management
29
The service industries journal
29
Journal of health economics
28
NBER working paper series
28
Working paper / National Bureau of Economic Research, Inc.
28
Journal of hospitality marketing & management
26
Service business
25
The TQM journal : the international review of organizational improvement
25
Health care management review : HCM review
24
Journal of service research : JSR
24
Journal of service management
23
Quality management journal : QMJ
19
International journal of contemporary hospitality management
18
Services marketing quarterly
18
CESifo working papers
17
European journal of operational research : EJOR
17
Journal of the Academy of Marketing Science
17
Gabler Edition Wissenschaft
16
Journal of service research
16
Discussion paper / Centre for Economic Policy Research
15
International journal of quality and service sciences
15
International journal of services and operations management
15
Managing service quality : MSQ ; an international journal
15
Total quality management & business excellence
15
International journal of production research
14
Europäische Hochschulschriften / 5
13
International journal of productivity and quality management : IJPQM
13
International journal of quality & reliability management
13
Production and operations management : an international journal of the Production and Operations Management Society
13
Technological forecasting & social change : an international journal
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
Health marketing quarterly
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
11
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ECONIS (ZBW)
3,059
EconStor
2
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1
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
What determines behavioural intention in health services? : a four-stage loyalty model
George, Ajimon
;
Sahadevan, Jobin
- In:
Rajagiri management journal
18
(
2024
)
2
,
pp. 180-197
customers in the healthcare context by incorporating three crucial
service
quality
dimensions (physical environment, personnel …
Persistent link: https://www.econbiz.de/10014493916
Saved in:
3
Scenes from a marriage : bancassurance and litigation with clients in the Italian market
Auricchio, Marta
;
Bracale, Alessandro
;
Imposimato, Sara
; …
-
2023
Persistent link: https://www.econbiz.de/10014371941
Saved in:
4
Interaction between functional and relational
service
quality
: hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
5
Applicability of healthcare
service
quality
models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
6
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
7
Assessing
service
quality
and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
8
Reconfiguration of inpatient services to reduce bed pressure in hospitals
Izady, Navid
;
Arabzadeh, Bahar
;
Sands, Nicholas
;
Adams, …
- In:
European journal of operational research : EJOR
316
(
2024
)
2
,
pp. 680-693
Persistent link: https://www.econbiz.de/10014575574
Saved in:
9
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
10
Competition, quality and integrated health care
Brekke, Kurt R.
;
Siciliani, Luigi
;
Straume, Odd Rune
- In:
Journal of health economics
95
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014549783
Saved in:
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