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~subject:"Consumer behaviour"
~subject:"Definition"
~subject:"Emotion"
~subject:"Qualifikation"
~type:"article"
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Consumer behaviour
Definition
Emotion
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Service workers
201
Dienstleistungsberufe
197
Dienstleistungssektor
50
Service industry
50
Beziehungsmarketing
37
Relationship marketing
37
Dienstleistungsqualität
36
Service quality
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Customer service
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Job satisfaction
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Crinò, Rosario
4
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2
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2
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1
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1
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1
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1
Djaloeis, Raymond
1
Donthu, Naveen
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1
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The journal of services marketing
5
Journal of service management
4
Personnel psychology : a journal of applied research
4
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
3
The Oxford handbook of offshoring and global employment
2
Work, employment & society : a journal of the British Sociological Association
2
Asia Pacific journal of marketing and logistics
1
Economia dei servizi : mercati, istituzioni, management
1
Employee relations
1
European journal of marketing : EJM
1
Global business and organizational excellence : a review of research & best practices
1
Human relations
1
Human resource management review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
1
International journal of contemporary hospitality management
1
International journal of management concepts and philosophy : IJMCP
1
International journal of quality and service sciences
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of selection and assessment
1
Journal for global business advancement : JGBA
1
Journal of business and psychology
1
Journal of business research : JBR
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of international business and economics : JIBE
1
Journal of international economics
1
Journal of labor economics
1
Journal of managerial issues : JMI
1
Journal of personnel psychology
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing service quality : MSQ ; an international journal
1
Marketing theory
1
Neue Herausforderungen an das Dienstleistungsmarketing
1
Oxford bulletin of economics and statistics
1
Psychology & marketing
1
Service business
1
The American economic review
1
The emotional organization : passions and power
1
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ECONIS (ZBW)
58
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1
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Responsibilization during uncontrollable events : understanding how consumers assign and accept responsibility for service employee welfare
Moran, Nora
;
Shepherd, Steven
;
Alvarado, Janice
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1075-1086
Persistent link: https://www.econbiz.de/10014333596
Saved in:
3
International trade and job polarization : evidence at the worker level
Keller, Wolfgang
;
Utar, Hâle
- In:
Journal of international economics
145
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014480121
Saved in:
4
Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa
;
Närvänen, Elina
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 313-325
Persistent link: https://www.econbiz.de/10013407498
Saved in:
5
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
6
The relationship between emotional labor and the well-being of service professionals during the Covid-19 pandemic : examining the moderating roles of job type
Day, Steven W.
;
Lundy, Harold <Jr.>
;
Torrance, …
- In:
Journal of international business and economics : JIBE
21
(
2021
)
3
,
pp. 18-27
Persistent link: https://www.econbiz.de/10012886114
Saved in:
7
Subclinical : the invisible service worker
Bhatnagar, Kushagra
- In:
Marketing theory
20
(
2020
)
2
,
pp. 151-157
Persistent link: https://www.econbiz.de/10012230737
Saved in:
8
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
9
Understanding workplace boredom among service employees : qualitative insights and employee outcomes
Velasco, Franklin
- In:
Journal of managerial issues : JMI
29
(
2017
)
3
,
pp. 278-293
Persistent link: https://www.econbiz.de/10011735453
Saved in:
10
Boundary spanning and customer service styles in business solutions implementation
Prior, Daniel D.
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 120-129
Persistent link: https://www.econbiz.de/10011531243
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