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~subject:"Consumer behaviour"
~subject:"Definition"
~subject:"Qualifikation"
~type:"article"
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Search: subject_exact:"Service workers"
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Consumer behaviour
Definition
Qualifikation
Service workers
201
Dienstleistungsberufe
197
Dienstleistungssektor
50
Service industry
50
Beziehungsmarketing
37
Relationship marketing
37
Dienstleistungsqualität
36
Service quality
36
Customer service
34
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34
Arbeitszufriedenheit
31
Job satisfaction
31
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30
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29
United States
29
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28
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28
Arbeitsverhalten
26
Work behaviour
26
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24
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24
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20
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19
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19
Employee retention
14
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Großbritannien
12
Stress
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Work stress
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Personality psychology
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Crinò, Rosario
4
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2
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1
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1
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1
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1
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1
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1
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The journal of services marketing
4
Journal of service management
3
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
3
The Oxford handbook of offshoring and global employment
2
Asia Pacific journal of marketing and logistics
1
Economia dei servizi : mercati, istituzioni, management
1
Employee relations
1
International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
1
International journal of quality and service sciences
1
International journal of selection and assessment
1
Journal of business research : JBR
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of international economics
1
Journal of labor economics
1
Journal of personnel psychology
1
Journal of strategic marketing
1
Managing service quality : MSQ ; an international journal
1
Marketing theory
1
Oxford bulletin of economics and statistics
1
Personnel psychology : a journal of applied research
1
Psychology & marketing
1
The American economic review
1
The review of economic studies
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The service industries journal
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Work, employment & society : a journal of the British Sociological Association
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ECONIS (ZBW)
33
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21
How marketplace performances produce interdependent status games and contested forms of symbolic capital
Üstüner, Tuba
;
Thompson, Craig J.
- In:
Journal of consumer research : JCR ; an …
38
(
2011/12
)
5
,
pp. 796-814
Persistent link: https://www.econbiz.de/10009501093
Saved in:
22
Coping with customer aggression
Goussinsky, Ruhama
- In:
Journal of service management
23
(
2012
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10009554267
Saved in:
23
Service offshoring and the skill composition of labour demand
Crinò, Rosario
- In:
Oxford bulletin of economics and statistics
74
(
2012
)
1
,
pp. 20-57
Persistent link: https://www.econbiz.de/10009488841
Saved in:
24
Problematic customers and turnover intentions of customer service employees
Poddar, Amit
;
Madupalli, Ramana
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 551-559
Persistent link: https://www.econbiz.de/10009672283
Saved in:
25
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
26
Contributing to well-being : customer citizenship behaviors directed to service personnel
Garma, Romana
;
Bove, Liliana L.
- In:
Journal of strategic marketing
19
(
2011
)
7
,
pp. 633-649
Persistent link: https://www.econbiz.de/10009533065
Saved in:
27
Service worker behaviours and service setting factes : consumers' perspective
Paninchukunnath, Ajith
;
Goyal, Anita
- In:
Asia Pacific journal of marketing and logistics
23
(
2011
)
3
,
pp. 304-326
Persistent link: https://www.econbiz.de/10009269533
Saved in:
28
Customer aggression, emotional dissonance and employees' well-being
Goussinsky, Ruhama
- In:
International journal of quality and service sciences
3
(
2011
)
3
,
pp. 248-266
Persistent link: https://www.econbiz.de/10009405157
Saved in:
29
Service offshoring and white-collar employment
Crinò, Rosario
- In:
The review of economic studies
77
(
2010
)
2
,
pp. 595-632
Persistent link: https://www.econbiz.de/10003951602
Saved in:
30
Consumer perceptions of visible tattoos on service personnel
Dean, Dwane H.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 294-308
Persistent link: https://www.econbiz.de/10003980806
Saved in:
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