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~subject:"Consumer behaviour"
~subject:"Kundenzufriedenheit"
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Search: "Services marketing quarterly"
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Consumer behaviour
Kundenzufriedenheit
Dienstleistungsqualität
140
Service quality
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128
Customer satisfaction
99
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90
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service quality
21
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satisfaction
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customer satisfaction
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Gilboa, Shaked
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Services marketing quarterly
170
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ECONIS (ZBW)
170
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61
Developing a specialized service quality model for universities
Fazli-Salehi, Reza
;
Esfidani, Mohammad Rahim
;
Torres, …
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 206-223
Persistent link: https://www.econbiz.de/10012179177
Saved in:
62
Achieving student satisfaction and student loyalty in higher education : a focus on service value dimensions
Paul, Rik
;
Pradhan, Sudeepta
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 245-268
Persistent link: https://www.econbiz.de/10012179184
Saved in:
63
Examining the role of customer self-efficacy in service encounters
Tam, Jackie L. M.
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 269-284
Persistent link: https://www.econbiz.de/10012179186
Saved in:
64
Exploring service quality of low cost airlines
El Haddad, Rania
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 301-315
Persistent link: https://www.econbiz.de/10012179190
Saved in:
65
The role of termination fee commitment in developing customer value in the telecommunication industry : an empirical study
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
; …
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10012179191
Saved in:
66
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
67
The mediating role of postrecovery satisfaction in the relationship between justice perceptions and customer attitudes
Lee, Joseph Lok-Man
;
Siu, Noel Yee-Man
;
Zhang, Tracy …
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 22-34
Persistent link: https://www.econbiz.de/10011804122
Saved in:
68
Hospice informal caregivers' perception of a good death experience : a SERVQUAL analysis
Matthews, Brian L.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 64-77
Persistent link: https://www.econbiz.de/10011804136
Saved in:
69
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
70
Scoring more after service failures : why do customers overclaim?
Khantimirov, Denis
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 124-139
Persistent link: https://www.econbiz.de/10011859504
Saved in:
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