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Search: "Services marketing quarterly"
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Consumer behaviour
Dienstleistungsqualität
142
Service quality
142
Konsumentenverhalten
131
Customer satisfaction
101
Kundenzufriedenheit
101
Beziehungsmarketing
94
Relationship marketing
94
USA
54
United States
54
Dienstleistungsmarketing
31
Services marketing
31
Dienstleistungssektor
28
Service industry
28
Brand management
24
Markenführung
24
service quality
21
Customer service
20
Dienstleistung
20
Kundenservice
20
Services
20
Emotion
19
Advertising
18
Brand image
18
Markenimage
18
Werbung
18
Higher education institution
17
Hochschule
17
Lieferantenmanagement
15
Supplier relationship management
15
customer satisfaction
15
satisfaction
15
Einzelhandel
14
Internet marketing
14
Marketing management
14
Marketingmanagement
14
Online-Marketing
14
Retail trade
14
Beschwerdemanagement
13
Complaint management
13
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Aufsatz in Zeitschrift
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English
131
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Gilboa, Shaked
4
Dalakas, Vassilis
3
Moser, H. R.
3
Vilnai-Yavetz, Iris
3
Choi, Beom Joon
2
Gamliel, Eyal
2
Gulas, Charles S.
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Herstein, Ram
2
Koku, Paul Sergius
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2
Norman, Andrew T.
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2
Quach, Sara
2
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2
Shin, Hyunju
2
Tesfom, Goitom
2
Thaichon, Park
2
Thakur, Anand
2
Torres, Ivonne M.
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Tran, Trang P.
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Abratt, Russell
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Babakus, Emin
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Services marketing quarterly
131
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All
ECONIS (ZBW)
131
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61
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
62
Validating the effects of brand quality on attitude and purchase intention in service-product alliances
Norman, Andrew T.
- In:
Services marketing quarterly
38
(
2017
)
1
,
pp. 23-30
Persistent link: https://www.econbiz.de/10011671807
Saved in:
63
Consumer acceptance of cloud computing
Bachleda, Catherine
;
Ouaaziz, Sanaa Ait
- In:
Services marketing quarterly
38
(
2017
)
1
,
pp. 31-45
Persistent link: https://www.econbiz.de/10011671808
Saved in:
64
The impact of price level and appeal type in hotel advertising : a pilot study
Burman, Bidisha
;
Albinsson, Pia A.
;
Hyatt, Eva
;
Robles, …
- In:
Services marketing quarterly
38
(
2017
)
1
,
pp. 46-56
Persistent link: https://www.econbiz.de/10011671813
Saved in:
65
The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong
;
Choi, Beom Joon
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 239-252
Persistent link: https://www.econbiz.de/10011798688
Saved in:
66
Perceived service quality and loyalty of fitness centers' customers : segmenting members through their exercise motives
Tsitskari, E.
;
Tzetzis, G.
;
Konsoulas, D.
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 253-268
Persistent link: https://www.econbiz.de/10011798695
Saved in:
67
The divergent "loyalty" behaviors of a captive consumer
Leisen Pollack, Birgit
- In:
Services marketing quarterly
38
(
2017
)
2
,
pp. 74-87
Persistent link: https://www.econbiz.de/10011756670
Saved in:
68
Consumer acceptance of mHealth services : a comparison of behavioral intention models
Schuster, Lisa
;
Tossan, Vessélina
;
Drennan, Judy
- In:
Services marketing quarterly
38
(
2017
)
2
,
pp. 115-128
Persistent link: https://www.econbiz.de/10011756687
Saved in:
69
Students' emotional experience at the university : an alternative approach to understanding students as consumers
Arboleda, Ana M.
;
Alonso, Julio C.
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 129-141
Persistent link: https://www.econbiz.de/10011756697
Saved in:
70
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
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