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~subject:"Consumer behaviour"
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Search: person:"Anna S. Mattila"
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Consumer behaviour
Konsumentenverhalten
99
Customer satisfaction
43
Service quality
41
Dienstleistungsqualität
40
Beziehungsmarketing
38
Kundenzufriedenheit
38
Relationship marketing
38
Corporate social responsibility
25
Beschwerdemanagement
24
Complaint management
24
Hotel industry
22
Hotellerie
22
Corporate Social Responsibility
21
Gastronomie
21
Restaurant industry
21
USA
21
United States
21
Emotion
17
Hospitality industry
16
Gastgewerbe
15
Preismanagement
14
Pricing strategy
14
Experiment
13
Customer service
11
Gender
11
Kundenservice
11
CSR
9
Advertising effects
8
Internet marketing
8
Loyalty program
8
Online-Marketing
8
Viral marketing
8
Virales Marketing
8
Werbewirkung
8
Geschlecht
7
Hospital
7
Krankenhaus
7
Kundenbindungsprogramm
7
Power
7
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Undetermined
72
Free
3
Type of publication
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Article
106
Type of publication (narrower categories)
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Article in journal
99
Aufsatz in Zeitschrift
99
research-article
7
Language
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English
106
Author
All
Mattila, Anna S.
105
Wu, Luorong
12
Liu, Qing
9
Gao, Yixing
8
Hanks, Lydia
8
Choi, Choongbeom
6
Pinto, Diego Costa
6
Kim, Kyungmin
5
Miao, Li
5
Shin, Joongwon
5
Choi, Sungwoo
4
Fan, Alei
4
Hwang, Yoo Hee
4
Shuqair, Saleh
4
Andreu, Luisa
3
Bolton, Lisa E.
3
Herter, Márcia Maurer
3
Noone, Breffni M.
3
Viglia, Giampaolo
3
Wang, Chen-Ya
3
Wirtz, Jochen
3
Yang, Wan
3
Ye, Tian
3
Chen, Feier
2
Cranage, David
2
Luo, Anqi
2
Ro, Heejung
2
Song, Myungkeun
2
Xue, Xunyue
2
Yang, Bi
2
Yang, Hyunjoo
2
Aattila, Anna S.
1
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Atanga, Barbara Apaalabono
1
Bogicevic, Vanja
1
Borges, Adilson
1
Casado-Díaz, Ana B.
1
Casidy, Riza
1
Chen, Qimei
1
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Published in...
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International journal of hospitality management
26
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
Journal of Services Marketing
6
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
European journal of marketing
1
International journal of revenue management : IJRM
1
Journal of Service Management
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of retailing
1
Marketing intelligence & planning
1
The journal of product & brand management
1
Tourism management : research, policies, practice
1
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Source
All
ECONIS (ZBW)
99
Other ZBW resources
7
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106
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1
Instant karma : how the karmic-investment mindset affects customer engagement with corporate charitable giving requests
Xue, Xunyue
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 770-782
Persistent link: https://www.econbiz.de/10014633713
Saved in:
2
Leveraging online selling through social media influencers
Shuqair, Saleh
;
Filieri, Raffaele
;
Viglia, Giampaolo
; …
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014536195
Saved in:
3
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
4
Reducing resistance to sponsorship disclosure : the role of experiential versus material posts
Shuqair, Saleh
;
Viglia, Giampaolo
;
Pinto, Diego Costa
; …
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
4
,
pp. 959-973
Persistent link: https://www.econbiz.de/10014582416
Saved in:
5
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
6
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
7
Generation influences perceived coolness but not favorable attitudes toward cool hotel brands
Chen, Feier
;
Quadri-Felitti, Donna
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
64
(
2023
)
1
,
pp. 95-103
Persistent link: https://www.econbiz.de/10014229652
Saved in:
8
Cross-category add-on bundling : impact of the consumption nature of bundled products on discount framing effectiveness
Song, Myungkeun
;
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 197-216
Persistent link: https://www.econbiz.de/10014245298
Saved in:
9
The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
10
Understanding guests' evaluation of green hotels : the interplay between willingness to sacrifice for the environment and intent vs. quality-based market signals
Chen, Qimei
;
Hu, Miao
;
He, Yi
;
Lin, Ingrid
;
Mattila, Anna S.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255925
Saved in:
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