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~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Konsumentenverhalten"
~type_genre:"Conference paper"
~type_genre:"Konferenzbeitrag"
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Customer satisfaction
Dienstleistungsqualität
Konsumentenverhalten
Customer retention
15
Kundenbindung
15
Beziehungsmarketing
7
Relationship marketing
7
Consumer behaviour
6
Kundenzufriedenheit
6
Service quality
4
Customer loyalty
3
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Bidmon, Sonja
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Bouranta, Nancy
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Galičic, Vlado
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Gamboa, Ana Margarida
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Gonçalves, Helena Martins
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Griessner, Barbara
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Koutsothanassi, Eleni
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Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Business horizons
1
Business process management journal
1
Conference proceedings trends in business communication 2016
1
Interdisciplinary management research XVI ; 1
1
International journal of advertising : the quarterly review of marketing communications
1
International journal of quality and service sciences
1
The international review of retail, distribution and consumer research
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Trends zur Handhabung von Komplexität im Qualitätsingenieurwesen
1
Werbung für alle Sinne : multimodale Kommunikationsstrategien
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ECONIS (ZBW)
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1
Multimodale Kommunikation für Dienstleistungsanbieter am Point of Service (POS) zur Steuerung der wahrgenommenen Dienstleistungsqualität
Steffen, Dirk
- In:
Werbung für alle Sinne : multimodale …
,
(pp. 237-252)
.
2020
Persistent link: https://www.econbiz.de/10012271839
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2
Impact of tourists' socio-demographic factors and number of previous visits on attitudinal loyalty : simultaneous testing of three loyalty types
Laškarin Ažić, Marina
;
Galičic, Vlado
-
2020
Persistent link: https://www.econbiz.de/10012601656
Saved in:
3
The effects of country-of-origin on consumers' CSR perceptions, behavioral intentions, and loyalty
Pouliopoulos, Leonidas
;
Pouliopoulos, Theofilos
; …
- In:
Advances in applied economic research : proceedings of …
,
(pp. 303-316)
.
2017
Persistent link: https://www.econbiz.de/10011744138
Saved in:
4
The impact of web design on brand perception an example : the multi-utility brand IKB
Griessner, Barbara
- In:
Conference proceedings trends in business communication 2016
,
(pp. 125-132)
.
2017
Persistent link: https://www.econbiz.de/10011620164
Saved in:
5
Multivariate hybrid pathways for creating exceptional customer experiences
Thomas, Ashish
- In:
Business process management journal
23
(
2017
)
4
,
pp. 822-829
Persistent link: https://www.econbiz.de/10011723281
Saved in:
6
How does attachment style influence the brand attachment : brand trust and brand loyalty chain in adolescents?
Bidmon, Sonja
- In:
International journal of advertising : the quarterly …
36
(
2017
)
1
,
pp. 164-189
Persistent link: https://www.econbiz.de/10011687910
Saved in:
7
Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
Koutsothanassi, Eleni
;
Bouranta, Nancy
;
Psomas, Evangelos
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10011772150
Saved in:
8
Affective commitment and customer loyalty in crowdsourcing : antecedents, interdependencies, and practical implications
Schulten, Matthias Bernhard
;
Schaefer, Fabian
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 516-528
Persistent link: https://www.econbiz.de/10011534176
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9
Möglichkeiten der Modellierung von Unternehmensnetzwerken unter Nutzung einer Erweiterung der DeCoDe-Methodik
Müller, Maximilian
;
Nicklas, Jan-Peter
- In:
Trends zur Handhabung von Komplexität im …
,
(pp. 111-126)
.
2014
Persistent link: https://www.econbiz.de/10010492555
Saved in:
10
Customer loyalty through social networks : lessons from Zara on Facebook
Gamboa, Ana Margarida
;
Gonçalves, Helena Martins
- In:
Business horizons
57
(
2014
)
6
,
pp. 709-717
Persistent link: https://www.econbiz.de/10010433303
Saved in:
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