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~subject:"Customer satisfaction"
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Customer satisfaction
Quality management
10
Qualitätsmanagement
10
Dienstleistungsqualität
9
Service quality
9
Arbeitszufriedenheit
7
Greece
7
Griechenland
7
Job satisfaction
7
Kundenzufriedenheit
7
Shipping
6
Schifffahrt
5
Firm performance
4
Learning organization
4
Lernende Organisation
4
Performance measurement
4
Performance-Messung
4
Unternehmenserfolg
4
shipping
4
Beziehungsmarketing
3
Corporate culture
3
Human Resource Management
3
Personalmanagement
3
Relationship marketing
3
Standardisierung
3
Standardization
3
Unternehmenskultur
3
Commitment
2
Destination
2
Efficiency
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Führungsstil
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Hafenwirtschaft
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Highly skilled workers
2
Hochqualifizierte Arbeitskräfte
2
Holiday behaviour
2
Hospital
2
Krankenhaus
2
Leadership style
2
Lieferantenmanagement
2
Opportunism
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English
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Pantouvakis, Angelos
7
Bouranta, Nancy
1
Kokotas, Theodosios
1
Patsiouras, Christos
1
Polemis, Dionysios
1
Renzi, Maria Francesca
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Tsafarakis, Stelios
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Vlachos, Ilias
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Journal of air transport management
2
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Managing service quality : MSQ ; an international journal
1
The learning organization : TLO ; the international journal of critical studies in organizational learning
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory
Pantouvakis, Angelos
;
Vlachos, Ilias
;
Polemis, Dionysios
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10014470823
Saved in:
2
A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
Tsafarakis, Stelios
;
Kokotas, Theodosios
;
Pantouvakis, …
- In:
Journal of air transport management
68
(
2018
),
pp. 61-75
Persistent link: https://www.econbiz.de/10011845851
Saved in:
3
Exploring different nationality perceptions of airport service quality
Pantouvakis, Angelos
;
Renzi, Maria Francesca
- In:
Journal of air transport management
52
(
2016
),
pp. 90-98
Persistent link: https://www.econbiz.de/10011602640
Saved in:
4
Exploring the role of leadership style on the service quality-customer satisfaction link : evidence from a B2B environment
Pantouvakis, Angelos
;
Patsiouras, Christos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011558935
Saved in:
5
The link between organizational learning culture and customer satisfaction : confirming relationship and exploring moderating effect
Pantouvakis, Angelos
;
Bouranta, Nancy
- In:
The learning organization : TLO ; the international …
20
(
2013
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10010203330
Saved in:
6
The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry
Pantouvakis, Angelos
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1174-1187
Persistent link: https://www.econbiz.de/10009793740
Saved in:
7
The relative importance of service features in explaining customer satisfaction : a comparison of measurement models
Pantouvakis, Angelos
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 366-387
Persistent link: https://www.econbiz.de/10008655292
Saved in:
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