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~subject:"Customer satisfaction"
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Search: subject:"Customer cocreation"
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Customer satisfaction
Customer integration
29
Kundenintegration
29
Beziehungsmarketing
27
Relationship marketing
27
Customer co-creation
19
New product development
15
Innovation
14
Produktentwicklung
14
Consumer behaviour
11
Innovation management
10
Innovationsmanagement
10
Konsumentenverhalten
10
Betriebliche Wertschöpfung
8
Value creation
8
Kundenzufriedenheit
6
Service innovation
6
customer co-creation
6
Customer cocreation
5
Customer service
5
Dienstleistungsqualität
5
Emotion
5
Kundenservice
5
Service quality
5
Customer value
4
Dienstleistung
4
Dienstleistungsinnovation
4
Knowledge transfer
4
Kundenwert
4
Services
4
Social Web
4
Social web
4
Wissenstransfer
4
Beschwerdemanagement
3
Complaint management
3
Dienstleistungssektor
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Internet marketing
3
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Product design
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Cain, Lisa
1
Cheema, Sadia
1
Cheung, Fung Yi Millissa
1
Dong, Beibei
1
Edvardsson, Bo
1
Falk, Tomas
1
Ghaderi, Zahed
1
Handrich, Matthias
1
Heidenreich, Sven
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Hur, Won-Moo
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Kim, Hanna
1
Marshall, Roger
1
Moon, Tae Won
1
Parrey, Shakir Hussain
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Rather, Raouf Ahmad
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Satar, Mir Shahid
1
To, Wai Ming
1
Tronvoll, Bård
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Journal of service management
1
Journal of the Academy of Marketing Science
1
Management decision : MD
1
The journal of asset management
1
The journal of services marketing
1
Tourism review
1
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ECONIS (ZBW)
6
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1
Transforming destination-based customer engagement to revisit intention through co-creation : findings from SEM and fsQCA
Satar, Mir Shahid
;
Rather, Raouf Ahmad
;
Cheema, Sadia
; …
- In:
Tourism review
79
(
2024
)
3
,
pp. 601-621
Persistent link: https://www.econbiz.de/10014512294
Saved in:
2
When does customer CSR perception lead to customer extra-role behaviors? : the roles of customer spirituality and emotional brand attachment
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Hanna
- In:
The journal of asset management
27
(
2020
)
4
,
pp. 421-437
Persistent link: https://www.econbiz.de/10012298813
Saved in:
3
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
4
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
5
The dark side of
customer
co-creation
: exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
6
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
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