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Customer service
Dienstleistungssektor
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Bowen, David E.
6
Andreassen, Tor W.
1
De Keyser, Arne
1
Ford, Robert C.
1
Kunz, Werner
1
Larivière, Bart
1
Lawler, Edward E.
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Lawler, Edward F.
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Academy of Management learning & education : AMLE
1
Human resource management review
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Journal of business research : JBR
1
Managing innovation and change
1
Operations management : a strategic approach
1
The Routledge companion to strategic human resource management
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ECONIS (ZBW)
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1
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
2
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
3
Linking human resource management and customer outcomes
Bowen, David E.
;
Pugh, S. Douglas
- In:
The Routledge companion to strategic human resource …
,
(pp. 502-518)
.
2009
Persistent link: https://www.econbiz.de/10003782904
Saved in:
4
A service dominant logic for management education : it's time
Ford, Robert C.
;
Bowen, David E.
- In:
Academy of Management learning & education : AMLE
7
(
2008
)
2
,
pp. 224-243
Persistent link: https://www.econbiz.de/10003725933
Saved in:
5
The empowerment of service workers: what, why, how, and when
Bowen, David E.
;
Lawler, Edward F.
- In:
Managing innovation and change
,
(pp. 155-169)
.
2006
Persistent link: https://www.econbiz.de/10003385572
Saved in:
6
Empowering service employees
Bowen, David E.
;
Lawler, Edward E.
- In:
Operations management : a strategic approach
,
(pp. 259-272)
.
2005
Persistent link: https://www.econbiz.de/10003120328
Saved in:
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