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~subject:"Customer service"
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Search: subject:"Frontline employees"
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Customer service
Frontline employees
65
frontline employees
55
Kundenservice
49
Beziehungsmarketing
44
Dienstleistungsqualität
44
Relationship marketing
44
Service quality
44
Salespeople
41
Verkaufspersonal
41
Arbeitszufriedenheit
39
Job satisfaction
39
Arbeitskräfte
33
Workforce
33
Arbeitsverhalten
31
Work behaviour
31
Customer satisfaction
30
Kundenzufriedenheit
30
Leistungsmotivation
25
Work motivation
25
Dienstleistungssektor
23
Service industry
23
Emotion
20
Employee retention
19
Mitarbeiterbindung
19
Consumer behaviour
16
Konsumentenverhalten
16
Tourism employees
14
Tourismusberufe
14
Einzelhandel
13
Retail trade
13
Führungsstil
11
Leadership style
11
Hotel industry
10
Hotellerie
10
Arbeitsleistung
9
Creativity
9
Innovation
9
Job performance
9
Personality psychology
9
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English
49
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Barnes, Donald C.
2
Black, William C.
2
Brady, Michael K.
2
Collier, Joel E.
2
Folse, Judith Anne Garretson
2
Guchait, Priyanko
2
Huang, Zhuowei
2
Miao, Li
2
Wang, Chen-Ya
2
Yoo, Jaewon
2
Adam, Diyawu Rahman
1
Agbemabiese, George Cudjoe
1
Amenuvor, Fortune Edem
1
Andzulis, James
1
Angell, Robert J.
1
Arnold, Todd J.
1
Baaklini, Eliane Sam
1
Bagherzadeh, Ramin
1
Beatty, Sharon E.
1
Bhattarai, Ashok
1
Boateng, Henry
1
Bock, Dora E.
1
Bock, Dora Elizabeth
1
Bolander, Willy
1
Borgh, Michel van der
1
Boukis, Achilleas
1
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1
Breazeale, Michael J.
1
Buranapin, Siriwut
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Böser, Stefanie
1
Chan, Auston
1
Chen, Jing
1
Chiang, Cheng-Hsin
1
Christ-Brendemühl, Sonja
1
Chuanchuen, Akkawanitcha
1
Classen, Moritz
1
Cote, Joseph A.
1
Dahlén, Micael
1
Danatzis, Ilias
1
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Journal of service research
6
Journal of service research : JSR
4
International journal of hospitality management
3
Journal of retailing
3
Journal of retailing and consumer services
3
The journal of services marketing
3
Journal of business research : JBR
2
Journal of marketing
2
Journal of service theory and practice : JSTP
2
A Research Agenda for Service Marketing
1
European business review
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
Innovation, Entrepreneurship und Digitalisierung
1
International journal of bank marketing
1
International journal of business and economics
1
International journal of contemporary hospitality management
1
International journal of human resource management
1
International journal of management practice : IJMP
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service management
1
Journal of service theory and practice
1
Personnel review
1
Psychology & marketing
1
Service business
1
Springer eBook Collection
1
The international review of retail, distribution and consumer research
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
49
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49
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1
Stopping the spread : how blame attributions drive customer-to-customer misbehavior contagion and what
frontline
employees
can do to curb it
Danatzis, Ilias
;
Möller-Herm, Jana
- In:
Journal of service research
26
(
2023
)
3
,
pp. 459-475
Persistent link: https://www.econbiz.de/10014326009
Saved in:
2
New technology and in-store service encounters : an analysis of coping practices and work experiences among
frontline
employees
Bäckström, Kristina
- In:
The international review of retail, distribution and …
33
(
2023
)
5
,
pp. 494-518
Persistent link: https://www.econbiz.de/10014558955
Saved in:
3
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
4
Toward digital service-sales ambidexterity in industrial firms : a microfoundations perspective
Classen, Moritz
-
2022
Persistent link: https://www.econbiz.de/10013348897
Saved in:
5
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
6
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
7
Exploring the interplay between
frontline
employees
' humour styles in service encounters
Oliveira, Eduardo
- In:
Journal of marketing management : JMM ; journal of the …
40
(
2024
)
1/2
,
pp. 129-150
Persistent link: https://www.econbiz.de/10014549727
Saved in:
8
Do customer discounts affect
frontline
employees
?
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Herzog, Walter
- In:
Journal of service research
24
(
2021
)
3
,
pp. 390-404
Persistent link: https://www.econbiz.de/10012592945
Saved in:
9
Customer influence on frontline employee work engagement
Yoo, Jaewon
;
Chen, Jing
;
Frankwick, Gary L.
- In:
International journal of bank marketing
41
(
2023
)
6
,
pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201
Saved in:
10
Empathetic creativity for
frontline
employees
in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
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