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~subject:"Customer service"
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Search: subject_exact:"Schwarmintelligenz"
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Customer service
Intelligence
1,982
Intelligenz
1,982
Emotion
815
Cognition
399
Kognition
399
Führungsstil
289
Leadership style
286
Personality psychology
222
Persönlichkeitspsychologie
222
emotional intelligence
221
Emotional intelligence
219
Führungskräfte
192
Managers
192
Arbeitszufriedenheit
138
Job satisfaction
138
USA
128
United States
128
Leadership
119
Occupational qualification
118
Qualifikation
118
Job performance
117
Arbeitsleistung
115
Personalführung
109
Organizational behaviour
108
Verhalten in Organisationen
108
Arbeitsgruppe
100
Team
100
Children
97
Kinder
97
Arbeitsverhalten
86
Work behaviour
86
Bildungsniveau
71
Cross-cultural competence
71
Educational achievement
71
Interkulturelle Kompetenz
71
India
70
Indien
70
Stress
68
Work stress
68
Cross-cultural management
63
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English
22
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Prentice, Catherine
5
Delcourt, Cécile
2
Gremler, Dwayne D.
2
Riel, Allard C. R. van
2
Wang, Xuequn
2
Al Khoury, Grace
1
Alshaibani, Elham
1
Bagozzi, Richard P.
1
Bakir, Ali
1
Barnett, Willy
1
Beeler-Connelly, Lisa L.
1
Birgelen, Marcel van
1
Bonn, Mark Andrew
1
Boxer, Israel
1
Brady, Michael K.
1
Chaker, Nawar N.
1
Cheshin, Arik
1
Cho, Meehee
1
De Zanet, Fabrice
1
Delpechitre, Duleeep
1
Dominique-Ferreira, Sergio
1
Ferreira, Andreia
1
Filieri, Raffaele
1
Gabbott, Mark
1
Gabriel, Allison S.
1
Gong, Taeshik
1
Güler, Murat
1
Han, Su-Jin
1
Huang, Ming-Hui
1
Ifie, Kemefasu
1
Jeon, Aeeun
1
Kearney, Treasa
1
Kleef, Gerben A. van
1
Köksal, Onur
1
Lau, Virginia Meng-Chan
1
Lee, JungHoon
1
Lee, Kyung Hee
1
Li, Yulei
1
Lin, Zhibin
1
Lopes, Sergio Dominique
1
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Journal of retailing and consumer services
4
International journal of hospitality management
2
Journal of service research
2
Journal of service research : JSR
2
Baltic journal of management : BJM
1
Human resource management review
1
International journal of contemporary hospitality management
1
International journal of organizational analysis
1
International journal of services and operations management
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of service management
1
Service business
1
South Asian journal of management : SAJM
1
The journal of services marketing
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
22
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1
Proactive personality and job performance during cross-cultural service encounters : a moderated mediation model
Köksal, Onur
;
Güler, Murat
;
Çetin, Fatih
;
Şahin, Faruk
- In:
Baltic journal of management : BJM
18
(
2023
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10014331065
Saved in:
2
The requisite role of emotional intelligence in customer service in the retail banking sector
Al Khoury, Grace
;
Thrassou, Alkis
;
Papasolomou, Ioanna
; …
- In:
International journal of organizational analysis
31
(
2023
)
7
,
pp. 3315-3347
Persistent link: https://www.econbiz.de/10014432343
Saved in:
3
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
4
AI service and emotion : editorial
Bagozzi, Richard P.
;
Brady, Michael K.
;
Huang, Ming-Hui
- In:
Journal of service research
25
(
2022
)
4
,
pp. 499-504
Persistent link: https://www.econbiz.de/10013395989
Saved in:
5
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
6
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
7
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
8
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
9
Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Yang, Fiona X.
;
Lau, Virginia Meng-Chan
- In:
International journal of hospitality management
83
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012121888
Saved in:
10
Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Delpechitre, Duleeep
;
Beeler-Connelly, Lisa L.
;
Chaker, …
- In:
Journal of business research : JBR
92
(
2018
),
pp. 9-24
Persistent link: https://www.econbiz.de/10011925237
Saved in:
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