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~subject:"Deep acting"
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Search: subject:"surface acting"
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Deep acting
Emotion
62
surface acting
40
Surface acting
34
Job satisfaction
29
deep acting
29
Arbeitszufriedenheit
28
Stress
28
Work stress
27
Arbeitspsychologie
21
Organizational psychology
21
emotional labor
18
Arbeitsverhalten
16
Work behaviour
16
Emotional labor
15
Emotional exhaustion
12
Customer satisfaction
10
Dienstleistungsqualität
10
Kundenzufriedenheit
10
Service quality
10
job satisfaction
10
Beziehungsmarketing
9
Führungsstil
9
Leadership style
9
Relationship marketing
9
Organizational behaviour
8
Verhalten in Organisationen
8
Consumer behaviour
7
Konsumentenverhalten
7
emotional exhaustion
7
Arbeitskräfte
6
Employee retention
6
Hotel industry
6
Hotellerie
6
Mitarbeiterbindung
6
Tourism employees
6
Tourismusberufe
6
Workforce
6
Customer service
5
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5
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research-article
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English
14
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Feng, Jie
2
Geng, Zizhen
2
Liu, Chao
2
Liu, Xinmei
2
Ahmad, Bilal
1
Ahmed, Ishfaq
1
Akbar, Muhammad Imad Ud Din
1
Akhtar, Nadeem
1
Bakker, Arnold B.
1
Cai, Xiaomei
1
Chang, Ching-Wen
1
Chen, Kuan-Yu
1
Chen, Yeong-Shyang
1
Chung, Miri
1
Edelson, Steven A.
1
Esmaeilikia, Mahsa
1
Fan, Fang
1
Fu, Yan-Kai
1
Fu, Yan-kai
1
Gelderen, Benjamin R. van
1
Ginsburg, Limor
1
Groth, Markus
1
Huang, Maijiao
1
Jang, Young-Hye
1
Jia, Ming
1
Konijn, Elly
1
Kwan, Ho Kwong
1
Leung, Xi Y.
1
Lin, Szu-Yin
1
Liu, Da
1
Liu, Xiao-Yu
1
Lu, Junting
1
Okumus, Bendegul
1
Rana, Sahar
1
Reichel, Arie
1
Shahzadi, Gulnaz
1
Shani, Amir
1
Uriely, Natan
1
Wang, Cheng-Hua
1
Wang, I-An
1
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International journal of hospitality management
2
The international journal of human resource management
2
Asia Pacific journal of marketing and logistics
1
European journal of marketing
1
International Journal of Contemporary Hospitality Management
1
International journal of contemporary hospitality management
1
Journal of Air Transport Management
1
Journal of air transport management
1
Journal of business ethics : JOBE
1
Management research review
1
Personnel review
1
Service business
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
13
RePEc
1
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1
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1
How emotional labor affect hotel employees' mental health : a longitudinal study
Xiong, Wei
;
Huang, Maijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013439974
Saved in:
2
The impact of emotional labor strategy order effects on customer satisfaction within service episodes
Groth, Markus
;
Esmaeilikia, Mahsa
- In:
European journal of marketing
57
(
2023
)
12
,
pp. 3041-3071
Persistent link: https://www.econbiz.de/10014448606
Saved in:
3
The influences of abusive supervision on job satisfaction and mental health : the path through emotional labor
Wang, I-An
;
Lin, Szu-Yin
;
Chen, Yeong-Shyang
;
Wu, Shou-Tsung
- In:
Personnel review
51
(
2022
)
2
,
pp. 823-838
Persistent link: https://www.econbiz.de/10013350748
Saved in:
4
Linking workplace spirituality and adaptive performance through a serial mediation of job satisfaction and emotional labor strategies
Rana, Sahar
;
Ahmed, Ishfaq
;
Shahzadi, Gulnaz
- In:
Management research review
45
(
2022
)
10
,
pp. 1354-1371
Persistent link: https://www.econbiz.de/10013361490
Saved in:
5
Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Akbar, Muhammad …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
Saved in:
6
The path from role clarity to job satisfaction : natural acting and the moderating impact of perceived fairness of compensation in services
Chung, Miri
;
Jang, Young-Hye
;
Edelson, Steven A.
- In:
Service business
15
(
2021
)
1
,
pp. 77-102
Persistent link: https://www.econbiz.de/10012489179
Saved in:
7
Frontline employees' passion and emotional exhaustion : the mediating role of emotional labor strategies
Chen, Kuan-Yu
;
Chang, Ching-Wen
;
Wang, Cheng-Hua
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 163-172
Persistent link: https://www.econbiz.de/10011981972
Saved in:
8
Does servant leadership affect employees' emotional labor? : a social information-processing perspective
Lu, Junting
;
Zhang, Zhe
;
Jia, Ming
- In:
Journal of business ethics : JOBE
159
(
2019
)
2
,
pp. 507-518
Persistent link: https://www.econbiz.de/10012109145
Saved in:
9
Emotional labor and family quality : the role of work-family positive spillover
Liu, Xiao-Yu
;
Kwan, Ho Kwong
;
Wu, Long-Zeng
;
Zheng, …
- In:
The international journal of human resource management
29
(
2018
)
6
,
pp. 1113-1138
Persistent link: https://www.econbiz.de/10011899746
Saved in:
10
Emotional labor among police officers : a diary study relating strain, emotional labor, and service performance
Gelderen, Benjamin R. van
;
Konijn, Elly
;
Bakker, Arnold B.
- In:
The international journal of human resource management
28
(
2017
)
6
,
pp. 852-879
Persistent link: https://www.econbiz.de/10012153886
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