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~subject:"Dienstleistungsmanagement"
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Search: subject_exact:"Kundenbetreuung"
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Dienstleistungsmanagement
Customer service
3,031
Kundenservice
3,031
Beziehungsmarketing
1,137
Relationship marketing
1,136
Dienstleistungsqualität
1,112
Service quality
1,112
Kundenzufriedenheit
983
Customer satisfaction
980
Consumer behaviour
758
Konsumentenverhalten
758
Deutschland
377
Germany
374
Beschwerdemanagement
346
Complaint management
345
Theorie
291
Theory
291
Dienstleistungssektor
263
Service industry
261
Emotion
188
USA
183
United States
183
Dienstleistung
173
Einzelhandel
141
Electronic Commerce
140
Retail trade
138
Kundenbetreuung
133
Services
131
Bundling strategy
128
Leistungsbündel
128
Online retailing
126
Online-Handel
126
E-commerce
125
Salespeople
125
Verkaufspersonal
125
Arbeitsverhalten
119
Work behaviour
119
Lieferantenmanagement
104
Qualitätsmanagement
104
Supplier relationship management
104
Quality management
100
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29
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3
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Article
58
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27
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Collection of articles of several authors
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Hochschulschrift
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Sammelwerk
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1
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1
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English
52
German
33
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Bruhn, Manfred
3
Luczak, Holger
3
Chase, Richard B.
2
Cheung, Fung Yi Millissa
2
Dorne, Raphael
2
Lamnek, Uwe
2
Lesaint, David
2
Musmacher, Matias
2
Owusu, Gilbert
2
Pugh, S. Douglas
2
Scheidweiler, Ingo
2
Sousa, Rui
2
Stauss, Bernd
2
Subramony, Mahesh
2
To, Wai Ming
2
Ukko, Juhani
2
Wildemann, Horst
2
Aflaki, Sam
1
Akaka, Melissa Archpru
1
Al-Ababneh, Mukhles M.
1
Al-Badarneh, Mohammad B.
1
Al-Sabi, Samer M.
1
Allen, Alexis M.
1
Ammann, Paul
1
Amorim, Marlene
1
Anaya, Gerardo Joel
1
Angeles Pérez, M.
1
Antony, Jiju
1
Bacile, Todd J.
1
Bai, Billy
1
Balachandran, S.
1
Bitran, Gabriel R.
1
Bizjak, Boštjan
1
Bolumole, Yemisi A.
1
Bommer, Michael-Maria
1
Bone, Sterling
1
Bonfanti, Angelo
1
Bonner, Bryan L.
1
Boon-Cheong Chew
1
Bowen, David E.
1
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Books on Demand GmbH <Norderstedt>
2
Duncker & Humblot
1
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International journal of hospitality management
5
Management decision : MD
3
SpringerLink / Bücher
3
Human resource management review
2
Journal of business research : JBR
2
Journal of service research : JSR
2
TCW
2
The journal of services marketing
2
Betriebliche Tertiarisierung : der ganzheitliche Wandel vom Produktionsbetrieb zum dienstleistenden Problemlöser
1
Betriebswirtschaft in Studium und Praxis
1
Business process management journal
1
California management review
1
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
1
Decision sciences : DS
1
Die Betriebswirtschaft : DBW
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Dienstleistungsmanagement : Jahrbuch
1
ESCP-EAP working paper
1
Enlightening tourism : ET ; a pathmaking journal
1
Faculty & research / Insead : working paper series
1
Forum Dienstleistungsmanagement
1
Grundlagen des After Sales Marketing
1
HAB-Forschungsbericht : Schriftenreihe der Hochschulgruppe für Arbeits- und Betriebsorganisation e.V. (HAB)
1
Handbook of global supply chain management
1
Harvard business review : HBR
1
IT-Outsourcing in der Praxis : Strategien, Projektmanagement, Wirtschaftlichkeit
1
Innovative Unternehmensführung : Planung, Durchführung und Kontrolle von Innovationen
1
Interaktionen im Dienstleistungsbereich
1
International journal of contemporary hospitality management
1
International journal of innovation management
1
International journal of managerial and financial accounting
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of services and operations management
1
International journal of services, economics and management
1
Journal of information & knowledge management : JIKM
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management : JOM
1
Journal of marketing
1
Journal of marketing theory and practice : JMTP
1
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ECONIS (ZBW)
85
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1
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85
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1
Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being
Kemppainen, Tiina
;
Paananen, Tiina Elina
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 464-490
Persistent link: https://www.econbiz.de/10015055422
Saved in:
2
Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.
;
Masadeh, Mousa A.
;
Al-Sabi, Samer M.
- In:
Enlightening tourism : ET ; a pathmaking journal
11
(
2021
)
1
,
pp. 40-88
Persistent link: https://www.econbiz.de/10012583799
Saved in:
3
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
4
Führung im Dienstleistungskontext : eine Betrachtung aus Unternehmens-, Mitarbeiter- und Kundenperspektive
Popp, Marion Claudia Helma
-
2018
Persistent link: https://www.econbiz.de/10011932702
Saved in:
5
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
6
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
7
Customer Care Management : Fachbuch Dienstleister Management & Outsourcing von Contact Center Dienstleistungen
Lamnek, Uwe
-
2021
-
2. Auflage
Persistent link: https://www.econbiz.de/10012513171
Saved in:
8
A commentary on "the role of services in the future"
Cronin, J. J.
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
1
,
pp. 23-36
Persistent link: https://www.econbiz.de/10012483498
Saved in:
9
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
10
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
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