//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
~subject:"Produktivität"
~subject:"Statistische Methode"
~type_genre:"Case study"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Measurement"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Produktivität
Statistische Methode
Messung
90
Measurement
88
Deutschland
16
Germany
15
Theorie
13
Theory
13
Customer satisfaction
12
Kundenzufriedenheit
12
Welt
9
World
9
Beziehungsmarketing
8
Relationship marketing
8
Return on Investment
7
Return on investment
7
Service quality
7
Productivity
6
Qualitätsmanagement
6
USA
6
United States
6
Verbraucherzufriedenheit
6
Armut
4
Großbritannien
4
Immaterielle Werte
4
Intangible assets
4
Lebensqualität
4
Poverty
4
Quality management
4
Quality of life
4
United Kingdom
4
Definition
3
Dienstleistungsmanagement
3
Estimation
3
Impact assessment
3
Italien
3
Italy
3
KMU
3
Marketing theory
3
Marketingtheorie
3
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
8
Book / Working Paper
5
Type of publication (narrower categories)
All
Case study
Article in journal
854
Aufsatz in Zeitschrift
854
Graue Literatur
402
Non-commercial literature
402
Working Paper
359
Arbeitspapier
358
Aufsatz im Buch
200
Book section
200
Hochschulschrift
58
Thesis
52
Collection of articles of several authors
35
Sammelwerk
35
Aufsatzsammlung
23
Amtsdruckschrift
22
Government document
22
Konferenzschrift
22
Bibliografie enthalten
13
Bibliography included
13
Fallstudie
13
Conference paper
12
Conference proceedings
12
Konferenzbeitrag
12
Systematic review
9
Übersichtsarbeit
9
Collection of articles written by one author
8
Sammlung
8
Rezension
6
Forschungsbericht
5
Statistics
5
Statistik
5
Amtliche Publikation
4
Bibliografie
4
Lehrbuch
3
Textbook
3
Festschrift
2
Glossar enthalten
2
Glossary included
2
Handbook
2
Handbuch
2
more ...
less ...
Language
All
English
8
German
5
Author
All
Lasshof, Britta
2
Appelt, Anjou
1
Berresheim, Patrick
1
Corradini, Flavio
1
Fless, Kristin
1
Gray, Edward H.
1
Gray, Irwin
1
Horbel, Chris
1
Hsieh, Ling-Feng
1
Inwood, Kris E.
1
Keay, Ian
1
Kilibarda, Milorad
1
Lin, Li-Hung
1
Lin, Yi-Yin
1
Myritz, Reinhard
1
Polzonetti, Alberto
1
Popp, Bastian
1
Ramanathan, Ramakrishnan
1
Ramanathan, Usha
1
Re, Barbara
1
Rezai, Fariborz
1
Sahay, B. S.
1
Sardana, G. D.
1
Scholz, Michael
1
Türk, Brigitte
1
Vidović, Milorad
1
Vrat, Prem
1
Woratschek, Herbert
1
Yodice, Paul C.
1
Zečević, Slobodan
1
Zhu, Ji Cheng
1
more ...
less ...
Published in...
All
Cases on managing e-services
1
Cliometrica : journal of historical economics and econometric history
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Edtion Wissenschaft / Focus Dienstleistungsmarketing
1
International journal of services and operations management
1
Journal of electronic commerce research : JECR
1
Quality management journal : QMJ
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
10
of
13
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Ein Kompass für den Mittelstand : der Service-Navigator für KMU - ein neues Instrument zum Messen und Bewerten der Dienstleistungsproduktivität ; [Ergebnisse des Verbundprojekts "P...
Myritz, Reinhard
-
2012
-
Stand: August 2012
Persistent link: https://www.econbiz.de/10009764143
Saved in:
2
Measuring the quality of logistic service as an element of the logistics provider offering
Kilibarda, Milorad
;
Zečević, Slobodan
;
Vidović, Milorad
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1345-1361
Persistent link: https://www.econbiz.de/10009687495
Saved in:
3
Measuring service quality in online luxury goods retailing
Türk, Brigitte
;
Scholz, Michael
;
Berresheim, Patrick
- In:
Journal of electronic commerce research : JECR
13
(
2012
)
1
,
pp. 88-103
Persistent link: https://www.econbiz.de/10009565314
Saved in:
4
The role of quality measures in pre- and post-decision analysis of an organizational change
Gray, Edward H.
;
Gray, Irwin
;
Yodice, Paul C.
;
Rezai, …
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 9-24
Persistent link: https://www.econbiz.de/10009381990
Saved in:
5
Measuring Service Quality using SERVQUAL and AHP : an application to a Chinese IT company and comparison
Zhu, Ji Cheng
;
Ramanathan, Ramakrishnan
;
Ramanathan, Usha
- In:
International journal of services and operations management
8
(
2011
)
4
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009153479
Saved in:
6
Quality assessment of digital services in e-government with a case study in an Italian region
Corradini, Flavio
;
Polzonetti, Alberto
;
Re, Barbara
- In:
Cases on managing e-services
,
(pp. 28-47)
.
2009
Persistent link: https://www.econbiz.de/10003769485
Saved in:
7
Productivity measurement for business excellence
Vrat, Prem
;
Sardana, G. D.
;
Sahay, B. S.
-
2009
Persistent link: https://www.econbiz.de/10003872797
Saved in:
8
A service quality measurement architecture for hot spring hotels in Taiwan
Hsieh, Ling-Feng
;
Lin, Li-Hung
;
Lin, Yi-Yin
- In:
Tourism management : research, policies, practice
29
(
2008
)
3
,
pp. 429-438
Persistent link: https://www.econbiz.de/10003696054
Saved in:
9
The devil is in the details : assessing early industrial performance across international borders using late nineteenth century North American manufacturers as a case study
Inwood, Kris E.
;
Keay, Ian
- In:
Cliometrica : journal of historical economics and …
2
(
2008
)
2
,
pp. 85-117
Persistent link: https://www.econbiz.de/10003722542
Saved in:
10
Identifikation von Servicelücken bei Dienstleistungsunternehmen : die Anwendung des ISL-Ansatzes am Beispiel einer multifunktionalen Sportanlage
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 287-303)
.
2007
Persistent link: https://www.econbiz.de/10003595993
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->