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~subject:"Dienstleistungsqualität"
~subject:"Qualitätsmanagement"
~type_genre:"Conference paper"
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Dienstleistungsqualität
Qualitätsmanagement
Service quality
159
Customer satisfaction
53
Kundenzufriedenheit
53
Quality management
36
Consumer behaviour
30
Konsumentenverhalten
30
Beziehungsmarketing
25
Relationship marketing
25
Hospital
16
Krankenhaus
16
Product quality
14
Produktqualität
14
Dienstleistungssektor
12
Financial audit
12
Higher education institution
12
Hochschule
12
Service industry
12
Wirtschaftsprüfung
12
Gesundheitsversorgung
11
Health care
11
Gesundheitswesen
10
Health care system
10
Mobile communications
10
Mobilkommunikation
10
service quality
9
Innovation adoption
8
Innovationsakzeptanz
8
Patienten
8
Patients
8
E-commerce
7
Electronic Commerce
7
Measurement
7
Messung
7
Online retailing
7
Online-Handel
7
Quality
7
Einzelhandel
6
Local public transport
6
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Undetermined
82
Free
26
Type of publication
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Article
140
Book / Working Paper
19
Type of publication (narrower categories)
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Conference paper
Article in journal
13,762
Aufsatz in Zeitschrift
13,762
Graue Literatur
1,612
Non-commercial literature
1,612
Working Paper
1,463
Arbeitspapier
1,336
Aufsatz im Buch
1,063
Book section
1,063
Hochschulschrift
517
Thesis
382
Collection of articles of several authors
227
Sammelwerk
227
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Aufsatzsammlung
99
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
55
Government document
55
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
Article
12
Handbook
12
Handbuch
12
Research Report
10
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9
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8
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8
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English
147
German
12
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He, Zhen
3
Markendahl, Jan
3
Martínez, Luis
3
Šindelář, Michal
3
Abate, Serafino
2
Araujo P., Maria Daniela
2
Ariyanti, M.
2
Bahia, Kalvin
2
Bangsawan, Satria
2
Castells, Pau
2
Cronemyr, Peter
2
Lagrosen, Stefan Olof
2
M. S. Mahrinasari
2
Nuttawut Rojniruttikul
2
Pandjaitan, Dorothy Haratua Rouly
2
Psomas, Evangelos
2
Raharjo, Hendry
2
Rönnbäck, Åsa
2
Thawesaengskulthai, Natcha
2
Ugolini, Marta Maria
2
Wongrukmit, Patcharin
2
Zhang, Min
2
Abdullrahim, Najat
1
Abouee-Mehrizi, Hossein
1
Abu Bakar bin Abdul Hamid
1
Adjei, Emmanuel Kofi
1
Agyapong, Gloria Kakrabah-Quarshie
1
Ahamed, Sikkander Basheer Inayath
1
Akbar, M. A.
1
AlShareef, Mohammed Abdullah
1
Alexandra, M. O.
1
Alif, M. Gunawan
1
Alvarez, Oscar Alvarez
1
Alves, Rui
1
Ambrosino, Giorgio
1
Amorim, Marlene
1
Angrist, Joshua D.
1
Anttila, Juhani
1
Aragão, Joaquim
1
Autor, David H.
1
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Institution
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Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of quality and service sciences
12
The TQM journal : the international review of organizational improvement
10
Business process management journal
6
Research in transportation economics
6
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
5
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
International journal of economics and financial issues : IJEFI
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
3
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
3
International journal of auditing : IJA
3
Journal of health organization and management
3
Journal of service theory and practice
3
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
3
Zur Ökonomie gemeinwohlorientierter Medien : Massenkommunikation in Deutschland, Österreich und der Schweiz
3
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
2
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
2
Information technology and management
2
Journal of financial services marketing : JFSM
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Public sector accountants and quantum leap : how far we can survive in Industrial Revolution 4.0? : proceedings of the 1st International Conference on Public Sector Accounting (ICOPSA 2019), October 29-30, 2019, Jakarta, Indonesia
2
South Asian journal of management : SAJM
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
The American economic review
2
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Africa-to-Africa internationalization : key issues and outcomes
1
Agrarian economy and rural development : trends and challenges : International Symposium : 14th edition
1
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Development, Growth and Finance of Organizations from an Eastern European Context : the 2015 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC)
1
Digital economy for customer benefit and business fairness : proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, Indonesia, October 9-10, 2019
1
Discussion paper series / IZA
1
European journal of operational research : EJOR
1
Health care management science
1
International journal of quality & reliability management
1
Journal of business research : JBR
1
Journal of economic development
1
Journal of revenue and pricing management
1
Mathematics in business management : [International Conference on Mathematics in Engineering and Business Management during 9 - 10 March 2012, Chennai, India]
1
Mobility in a globalised world 2022
1
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ECONIS (ZBW)
159
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1
Total quality service in digital era
Schiavone, Francesco
;
Pietronudo, Maria Cristina
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1170-1193
Persistent link: https://www.econbiz.de/10014321605
Saved in:
2
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
3
Is artificial intelligence improving the audit process?
Fedyk, Anastassia
;
Hodson, James
;
Khimich, Natalya
; …
- In:
Review of accounting studies
27
(
2022
)
3
,
pp. 938-985
Persistent link: https://www.econbiz.de/10013457396
Saved in:
4
Psychological empowerment and service culture : fostering sustainable service behavior in the banking sector
Sathyamoorthi, Vairamani
;
Ahamed, Sikkander Basheer Inayath
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 963-984)
.
2024
Persistent link: https://www.econbiz.de/10014575123
Saved in:
5
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
6
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
Saved in:
7
Product-service system development for 3D customized production in hospitals
Santos, Milene
;
Soares, B. A. R.
;
Carvalho, Helena
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 29-43)
.
2024
Persistent link: https://www.econbiz.de/10014549170
Saved in:
8
A new model for Quality 4.0
Humphries, Jacqueline
;
Ryan, Alan
;
Ven, Pepijn van de
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 185-198)
.
2024
Persistent link: https://www.econbiz.de/10014549492
Saved in:
9
A comparative study of service quality in portuguese and angolan higher education institutions
Rolo, Ana
;
Saraiva, Margarida
;
Leandro, Gracieth
; …
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 199-208)
.
2024
Persistent link: https://www.econbiz.de/10014549505
Saved in:
10
Exploring the impact of hotel attributes and services on price and revenue : a hedonic pricing model approach with a focus on internal and external segmentation and repeat customer...
Vives, Aldric
;
Ostrovskaya, Liudmila
- In:
Tourism economics : the business and finance of tourism …
30
(
2024
)
4
,
pp. 813-843
Persistent link: https://www.econbiz.de/10014580952
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