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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Mobile communications
33
Mobilkommunikation
33
Service quality
17
mobile service
14
Customer satisfaction
13
Kundenzufriedenheit
13
Beziehungsmarketing
10
Consumer behaviour
10
Konsumentenverhalten
10
Relationship marketing
10
Mobile Business
9
Mobile business
9
Innovation adoption
7
Innovation diffusion
7
Innovationsakzeptanz
7
Innovationsdiffusion
7
Mobile service
7
Mobile Service
5
Mobile phone
5
Mobiltelefon
5
Dienstleistung
4
Mobile service quality
4
Services
4
path dependence
4
service quality
4
Adoption factors
3
Confidence
3
Dienstleistungssektor
3
India
3
Indien
3
Italy
3
Mobile Anwendung
3
Mobile application
3
Mobile services
3
Service industry
3
United Kingdom
3
Vertrauen
3
digital dividend
3
mobile service diffusion
3
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Undetermined
8
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Article
17
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17
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17
Conference paper
1
Konferenzbeitrag
1
Language
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English
17
Author
All
Affara, Israa B.
1
Akroush, Mamoun N.
1
Amnuay Saengnoree
1
Arcand, Manon
1
Boonlert Watjatrakul
1
Brun, Isabelle
1
Chinomona, Richard
1
Dawood, Shuhd A.
1
Diep Ngoc Su
1
Duy Quy Nguyen-Phuoc
1
Ervasti, Mari
1
Heo, Jun-Yeon
1
Kaatz, Christopher
1
Kim, Kwang-jae
1
Koong, Kai S.
1
Li, Ci-Rong
1
Li, Hsien-Ta
1
Lim, Chie-Hyeon
1
Liu, Lai C.
1
Luu Trong Tuan
1
Ly Ngoc Thi Nguyen
1
Mezei, József
1
Miao, Shengtao
1
Mitronen, Lasse
1
Nguyen An Ngoc Nguyen
1
Nikou, Shahrokh
1
Patcharanan Klankaew
1
Pham Thi Thanh Hong
1
Quach, Sara
1
Rajaobelina, Lova
1
Saarijärvi, Hannu
1
Sandada, Maxwell
1
Shah, Tejal T.
1
Shah, Tejas R.
1
Shao, PeiJi
1
Su, Qian
1
Tep, Sandrine Prom
1
Thaichon, Paramaporn
1
Tran Hai Van
1
Wang, Yi-Shun
1
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Published in...
All
International journal of services and operations management
2
Journal of retailing and consumer services
2
Electronic markets : the international journal on networked business
1
International business and economics research journal
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of innovation science
1
International journal of services technology and management
1
International journal of services, economics and management
1
Journal of customer behaviour
1
Journal of hospitality marketing & management
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Telecommunications policy : the international journal of digital economy, data sciences and new media
1
The international journal of bank marketing : IJBM
1
Tourism management : research, policies, practice
1
Tạp chí khoa học
1
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ECONIS (ZBW)
17
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date (oldest first)
1
Modeling consumers' trust in mobile food delivery apps : perspectives of technology acceptance model,
mobile
service
quality and personalization-privacy theory
Diep Ngoc Su
;
Nguyen An Ngoc Nguyen
;
Ly Ngoc Thi Nguyen
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 535-569
Persistent link: https://www.econbiz.de/10013327147
Saved in:
2
Innovative m-car rental service quality in India
Shah, Tejas R.
;
Shah, Tejal T.
- In:
International journal of innovation science
14
(
2022
)
3/4
,
pp. 588-607
Persistent link: https://www.econbiz.de/10013375185
Saved in:
3
Scales for measuring
mobile
service
quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
4
Retail in my pocket : replicating and extending the construct of service quality into the mobile commerce context
Kaatz, Christopher
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012171897
Saved in:
5
Customer satisfaction in
mobile
service
quality : evidence from Hanoi and Ho Chi Minh City's officers
Pham Thi Thanh Hong
;
Tran Hai Van
- In:
Tạp chí khoa học
34
(
2018
)
5E
,
pp. 63-80
Persistent link: https://www.econbiz.de/10012139251
Saved in:
6
A development model of factors affecting customer loyalty to
mobile
service
providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
7
Determinants and effects of
mobile
service
customization : an empirical study of A2P SMS adoption
Boonlert Watjatrakul
- In:
International journal of information systems in the …
10
(
2018
)
4
,
pp. 73-87
Persistent link: https://www.econbiz.de/10011938753
Saved in:
8
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
9
Factors affecting hotels' adoption of mobile reservation systems : a technology-organization-environment framework
Wang, Yi-Shun
;
Li, Hsien-Ta
;
Li, Ci-Rong
;
Zhang, Ding-Zhong
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 163-172
Persistent link: https://www.econbiz.de/10011440050
Saved in:
10
Integrated marketing communications and their effects on customer switching intention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011633577
Saved in:
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