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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Consumer behaviour
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Rayburn, Steven W.
7
Alkire, Linda
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Anderson, Sidney
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Anderson, Sidney T.
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Arnold, Todd J.
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Bantau, Gabriela
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Fowler, Kendra
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The service industries journal
3
Journal of public policy & marketing
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Journal of service research
1
The Routledge handbook of service research insights and ideas
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The journal of services marketing
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ECONIS (ZBW)
7
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1
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
2
Service process design and management
Rayburn, Steven W.
;
Anderson, Sidney T.
;
Fowler, Kendra
- In:
The Routledge handbook of service research insights and …
,
(pp. 227-240)
.
2020
Persistent link: https://www.econbiz.de/10012238639
Saved in:
3
Service captivity : no choice, no voice, no power
Rayburn, Steven W.
;
Mason, Marlys J.
;
Volkers, Maarten
- In:
Journal of public policy & marketing
39
(
2020
)
2
,
pp. 155-168
Persistent link: https://www.econbiz.de/10012534280
Saved in:
4
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
5
Advanced information technology : transforming service innovation and design
Bantau, Gabriela
;
Rayburn, Steven W.
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 699-720
Persistent link: https://www.econbiz.de/10011655410
Saved in:
6
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
7
Improving service employee work affect : the transformative potential of work design
Rayburn, Steven W.
- In:
The journal of services marketing
28
(
2014
)
1
,
pp. 71-81
Persistent link: https://www.econbiz.de/10010344163
Saved in:
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