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~subject:"Germany"
~subject:"India"
~subject:"Theory"
~type_genre:"Article in journal"
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Callcenter
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Dienstleistungsqualität
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D'Cruz, Premilla
8
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8
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7
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European journal of operational research : EJOR
6
OR spectrum : quantitative approaches in management
6
European journal of industrial relations
5
Manufacturing & service operations management : M & SOM
5
Work, employment & society : a journal of the British Sociological Association
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Production and operations management : an international journal of the Production and Operations Management Society
4
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
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Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
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Management science : journal of the Institute for Operations Research and the Management Sciences
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The international journal of human resource management
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The journal of services marketing
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Computers & operations research : and their applications to problems of world concern ; an international journal
2
Economic and industrial democracy : EID ; an international journal
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Industrial relations : a journal of economy & society
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International journal of intelligent enterprise : IJIE
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International journal of production economics
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International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)
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ECONIS (ZBW)
137
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1
Beyond the beaten paths of forecasting call center arrivals : on the use of dynamic harmonic regression with predictor variables
Rausch, Theresa
;
Albrecht, Tobias
;
Baier, Daniel
- In:
Journal of business economics : JBE
92
(
2022
)
4
,
pp. 675-706
Persistent link: https://www.econbiz.de/10013438855
Saved in:
2
Practice summary : Henkel uses analytics to improve call center performance
Maleyeff, John
;
Corlu, Canan Gunes
- In:
INFORMS journal on applied analytics
54
(
2024
)
4
,
pp. 357-364
Persistent link: https://www.econbiz.de/10014634124
Saved in:
3
Empirical benchmarking of virtual service centers' service quality : a case of a large telecom service provider in India
Kukreti, Kamlesh
;
Ganguly, Kunal
;
Samad, Taab Ahmad
- In:
International journal of quality & reliability management
40
(
2023
)
5
,
pp. 1362-1386
Persistent link: https://www.econbiz.de/10014275968
Saved in:
4
Client or employer identification matters? : differential outcomes of dual identification in Indian call centres
Das, Diya
;
Mohan, Ramesh
- In:
International journal of business innovation and …
27
(
2022
)
3
,
pp. 383-394
Persistent link: https://www.econbiz.de/10013252933
Saved in:
5
A model for lead conversions through cold calling in startup B2B services firms in India : a sense-making derivation
Raj, Abishek Santhosh
;
Shagirbasha, Shameem
;
Madhan, Kumar
- In:
South Asian journal of business studies
11
(
2022
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10013373024
Saved in:
6
Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
7
The optimality of call provision terms
Powers, Eric
- In:
Management science : journal of the Institute for …
67
(
2021
)
10
,
pp. 6581-6601
Persistent link: https://www.econbiz.de/10012666730
Saved in:
8
Decision making under uncertain and dependent system rates in service systems
Ekin, Tahir
;
Aktekin, Tevfik
- In:
European journal of operational research : EJOR
291
(
2021
)
1
,
pp. 335-348
Persistent link: https://www.econbiz.de/10012495311
Saved in:
9
A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
Thuy Anh Ta
;
Chan, Wyean
;
Bastin, Fabian
;
L'Ecuyer, Pierre
- In:
European journal of operational research : EJOR
293
(
2021
)
3
,
pp. 966-979
Persistent link: https://www.econbiz.de/10012533794
Saved in:
10
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
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