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~subject:"Gesundheitswesen"
~subject:"Health care"
~subject:"Theory"
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Search: subject:"Service quality"
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Gesundheitswesen
Health care
Theory
Service quality
21,487
Dienstleistungsqualität
20,570
Customer satisfaction
6,391
Kundenzufriedenheit
6,159
Consumer behaviour
4,316
Konsumentenverhalten
4,265
Relationship marketing
3,875
Beziehungsmarketing
3,853
Qualitätsmanagement
2,528
Quality management
2,501
Wirtschaftsprüfung
2,453
Financial audit
2,451
Krankenhaus
1,786
Hospital
1,784
Gesundheitsversorgung
1,515
USA
1,374
United States
1,365
Health care system
1,216
Product quality
1,194
Produktqualität
1,182
service quality
1,171
Customer service
1,167
Kundenservice
1,110
Theorie
1,094
Dienstleistungssektor
1,035
Service industry
1,033
Deutschland
918
Germany
911
Beschwerdemanagement
796
Complaint management
796
Hotel industry
786
Hotellerie
784
Schule
720
School
719
E-commerce
694
Electronic Commerce
689
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686
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782
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1,715
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1,236
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2
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208
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186
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182
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56
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56
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48
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48
Aufsatzsammlung
39
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18
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16
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16
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13
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13
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9
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9
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9
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8
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7
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7
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5
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4
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4
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3
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3
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2,524
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413
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14
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6
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Siciliani, Luigi
48
Straume, Odd Rune
35
Bruhn, Manfred
25
Propper, Carol
24
Brekke, Kurt R.
22
Gaynor, Martin
20
Gravelle, Hugh
17
Benkenstein, Martin
14
Brekke, Kurt Richard
12
Cutler, David M.
11
Huckman, Robert S.
11
Horwitz, Jill R.
10
Frank, Richard G.
9
McColl-Kennedy, Janet R.
9
Nichols, Austin
9
Sutton, Matt
9
Chalkley, Martin
8
Gutacker, Nils
8
Laudicella, Mauro
8
Levaggi, Rosella
8
Saghafian, Soroush
8
Antony, Jiju
7
Hopp, Wallace J.
7
Landrum, Mary Beth
7
Rebitzer, James B.
7
Bauer, Hans H.
6
Cudney, Elizabeth A.
6
Fredendall, Lawrence D.
6
Lee, Donhee
6
McFadden, Kathleen L.
6
Nuscheler, Robert
6
Palumbo, Rocco
6
Pathak, Parag A.
6
Pfannstiel, Mario A.
6
Rosenthal, Meredith B.
6
Seiler, Stephan
6
Shapira, Gil
6
Stauss, Bernd
6
Street, Andrew
6
Van Wassenhove, Luk N.
6
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National Bureau of Economic Research
40
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15
International Monetary Fund
14
OECD
14
IGI Global
8
World Bank Group
5
World Bank
4
Taylor and Francis.
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Department of Health, Education, and Welfare
2
Edward Elgar Publishing
2
European Health Care Conference <2, 2011, Hamburg>
2
Hongkong / Securities and Futures Commission
2
Nomos Verlagsgesellschaft
2
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
2
Springer Fachmedien Wiesbaden
2
Svenska Handelshögskolan <Helsinki>
2
Verlag Dr. Kovač
2
Weltbank
2
Zukunftsinitiative Rheinland-Pfalz
2
AOK-Bundesverband
1
American Society for Quality
1
Boston Consulting Group
1
CRC Press.
1
Centre for Economic Policy Research
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsches Institut für Normung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Ernst & Young AG
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Fachhochschule Bonn-Rhein-Sieg
1
Fachtagung Wachstumsmarkt Gesundheit <1998, Neuenahr-Ahrweiler>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Freie Universität Berlin
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Ministry of Health
1
HELIOS Kliniken GmbH
1
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All
Health care management review : HCM review
60
Journal of health organization and management
45
Journal of health economics
40
NBER working paper series
38
Working paper / National Bureau of Economic Research, Inc.
38
NBER Working Paper
36
Health marketing quarterly
31
The TQM journal : the international review of organizational improvement
28
Quality management journal : QMJ
24
CESifo working papers
20
The service industries journal
20
Health economics
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Total quality management & business excellence
18
European journal of operational research : EJOR
17
International journal of hospitality management
17
Discussion paper / Centre for Economic Policy Research
16
Gabler Edition Wissenschaft
16
CHE research paper
15
International journal of health care finance and economics
15
International journal of quality & reliability management
15
Journal of business research : JBR
15
Journal of service management
15
Technological forecasting & social change : an international journal
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
IMF Staff Country Reports
14
International journal of production research
14
Europäische Hochschulschriften / 5
13
International journal of productivity and quality management : IJPQM
13
International journal of quality and service sciences
13
The European journal of health economics
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
Health care management science
12
International journal of pharmaceutical and healthcare marketing : IJPHM
12
International journal of services and operations management
12
Production and operations management : an international journal of the Production and Operations Management Society
12
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
11
Health economics review
11
Manufacturing & service operations management : M & SOM
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
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Source
All
ECONIS (ZBW)
2,924
RePEc
15
Other ZBW resources
14
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1
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10
of
2,953
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date (newest first)
date (oldest first)
1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
What determines behavioural intention in health services? : a four-stage loyalty model
George, Ajimon
;
Sahadevan, Jobin
- In:
Rajagiri management journal
18
(
2024
)
2
,
pp. 180-197
customers in the healthcare context by incorporating three crucial
service
quality
dimensions (physical environment, personnel …
Persistent link: https://www.econbiz.de/10014493916
Saved in:
3
Patient satisfaction mediates the influence of trust,
service
quality
and hospital sharia compliance on patient loyalty in Sharia hospitals in Riau province from an Islamic perspec...
Wahyuningsih, Eny
;
Mariyanti, Tatik
;
Hatta, Zulhelmy M.
-
2023
Persistent link: https://www.econbiz.de/10014480096
Saved in:
4
Interaction between functional and relational
service
quality
: hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
5
Applicability of healthcare
service
quality
models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
6
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
7
Assessing
service
quality
and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
8
Referring physicians' intention to use hospital report cards for hospital referral purposes in the presence or absence of patient-reported outcomes : a randomized trial
Emmert, Martin
;
Schindler, Anja
;
Heppe, Laura
;
Sander, Uwe
- In:
The European journal of health economics
25
(
2024
)
2
,
pp. 293-305
Persistent link: https://www.econbiz.de/10014563705
Saved in:
9
Reconfiguration of inpatient services to reduce bed pressure in hospitals
Izady, Navid
;
Arabzadeh, Bahar
;
Sands, Nicholas
;
Adams, …
- In:
European journal of operational research : EJOR
316
(
2024
)
2
,
pp. 680-693
Persistent link: https://www.econbiz.de/10014575574
Saved in:
10
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
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