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~subject:"Hospital"
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Search: subject_exact:"Retourenmanagement"
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Hospital
Customer service
3,018
Kundenservice
3,018
Beziehungsmarketing
1,115
Relationship marketing
1,115
Dienstleistungsqualität
1,103
Service quality
1,103
Kundenzufriedenheit
972
Customer satisfaction
971
Consumer behaviour
750
Konsumentenverhalten
750
Deutschland
372
Germany
370
Beschwerdemanagement
344
Complaint management
343
Theorie
290
Theory
290
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258
Service industry
257
Emotion
185
USA
182
United States
182
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170
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140
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139
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137
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130
Bundling strategy
128
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128
Online retailing
124
Online-Handel
124
E-commerce
123
Arbeitsverhalten
119
Salespeople
119
Verkaufspersonal
119
Work behaviour
119
Qualitätsmanagement
101
Lieferantenmanagement
100
Supplier relationship management
100
Quality management
99
Callcenter
93
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37
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1
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English
41
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Medler-Liraz, Hana
2
Miao, Li
2
Schwierz, Christoph
2
Seger-Guttmann, Tali
2
Wübker, Ansgar
2
Aattila, Anna S.
1
Abu Baker, Abdul Hamid
1
Abuelhassan Elshazly Abuelhassan
1
Akasheh, Sajad
1
Akin, Mahmut Selami
1
AlGassim, Ali
1
Anitha, Dr. R.
1
Arnold, Todd J.
1
Bahar, Reyhan
1
Barbieri, Carla
1
Belanche, Daniel
1
Bisschoff, Christo
1
Bizjak, Boštjan
1
Borghi, Matteo
1
Casaló, Luis V.
1
Chang, Yaping
1
Chong, Siong Choy
1
Choo, Wei Chong
1
Chow, Cheris W. C.
1
Chowdhury, Mohammad
1
Clapton, Hannes
1
De Villiers, Rouxelle
1
Ezeibe, Ndidi
1
Fabjan, Daša3
1
Farber Canziani, Bonnie
1
Flavián Blanco, Carlos
1
Gazzoli, Gabriel
1
Griessmair, Michele
1
Han, Spring H.
1
Hasnun Anip Bustaman
1
He, Yanzhen
1
Huang, Zhuowei
1
Jolly, Phillip M.
1
Kang, Qi
1
Kash, Bita A.
1
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International journal of hospitality management
7
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
3
International journal of pharmaceutical and healthcare marketing : IJPHM
2
The Cornell hospitality quarterly
2
Tourism management : research, policies, practice
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Cogent business & management
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Health marketing quarterly
1
International journal of productivity and quality management : IJPQM
1
International journal of services and standards
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of organizational behavior management
1
Journal of retailing and consumer services
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Personnel psychology : a journal of applied research
1
Problems and perspectives in management : PPM ; international research journal
1
Ruhr Economic Paper
1
Ruhr economic papers
1
The international journal of productivity and performance management : IJPPM
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
41
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1
Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
2
Applications and implications of service robots in hospitality
Tuomi, Aarni
;
Tussyadiah, Iis P.
;
Stienmetz, Jason
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10012520149
Saved in:
3
Staging personalization : a service design perspective
Lei, Soey Sut Ieng
;
Wang, Dan
- In:
Tourism analysis : an interdisciplinary tourism & …
28
(
2023
)
3
,
pp. 439-453
Persistent link: https://www.econbiz.de/10014423491
Saved in:
4
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
5
Theoretical advances in service breakdown prevention and recovery : rich service enactment to improve server-client interactions and outcomes
De Villiers, Rouxelle
;
Woodside, Arch G.
;
Tipgomut, …
- In:
Australasian marketing journal : AMJ ; official journal …
31
(
2023
)
2
,
pp. 164-180
Persistent link: https://www.econbiz.de/10014252829
Saved in:
6
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
7
Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
Saved in:
8
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
9
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
10
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
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