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~subject:"Innovation management"
~subject:"Kundenzufriedenheit"
~subject:"Produktentwicklung"
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Innovation management
Kundenzufriedenheit
Produktentwicklung
Beziehungsmarketing
146
Relationship marketing
146
Customer participation
111
Kundenintegration
103
Customer integration
102
Consumer behaviour
82
Konsumentenverhalten
82
Customer satisfaction
70
Service quality
67
Dienstleistungsqualität
66
customer participation
39
Innovation
34
Innovationsmanagement
31
Betriebliche Wertschöpfung
30
Value creation
30
Customer value
25
Kundenwert
24
New product development
20
Customer service
18
Kundenservice
18
Social Web
16
Social web
16
Co-creation
15
Value co-creation
14
Lieferantenmanagement
13
Marketing management
13
Marketingmanagement
13
Supplier relationship management
13
Brand management
12
Dienstleistungssektor
12
Markenführung
12
Service industry
12
Beschwerdemanagement
10
Complaint management
10
Customer Participation
8
Dienstleistung
8
Satisfaction
8
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Online availability
All
Undetermined
83
Free
6
Type of publication
All
Article
99
Type of publication (narrower categories)
All
Article in journal
99
Aufsatz in Zeitschrift
99
Interview
1
Language
All
English
99
Author
All
Morgan, Todd
6
Dong, Beibei
5
Sivakumar, K.
5
Anokhin, Sergey Alexander
3
Auh, Seigyoung
3
Chen, Sandy C.
3
Raab, Carola
3
Ahn, Jinwoo
2
Anokhin, Sergey
2
Chang, Woojung
2
Costers, Annelies
2
Evans, Kenneth R.
2
Le Nguyen Hau
2
Mengüç, Bülent
2
Obal, Michael W.
2
Pham Ngoc Thuy
2
Rho, Taeseok
2
Robbert, Thomas
2
Roth, Stefan
2
Schoefer, Klaus
2
Straus, Lennart
2
Tanford, Sarah
2
Van Vaerenbergh, Yves
2
Wang, Xinchun
2
Wincent, Joakim
2
Yoo, Jaewon
2
Zou, Shaoming
2
Agrawal, Amit Kumar
1
Akpinar, Ezgi
1
Alotaibi, Meteb Naif
1
Aloui, Narjess
1
Amenuvor, Fortune Edem
1
Anderson, Jeffrey E.
1
Anwar, Sohail
1
Arpasri Sothonvit
1
Azis, Yudi
1
Bagherzadeh, Ramin
1
Bahar, Reyhan
1
Balaji, M. S.
1
Basu, Debarati
1
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Published in...
All
Journal of business research : JBR
11
Journal of retailing and consumer services
6
The journal of services marketing
6
Service business
4
The service industries journal
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of service management
3
Journal of service research : JSR
3
Journal of service theory and practice
3
International journal of hospitality management
2
International journal of quality and service sciences
2
Journal of hospitality marketing & management
2
Journal of service research
2
Tourism management : research, policies, practice
2
AMS review : official publication of the Academy of Marketing Science
1
Asia Pacific business review
1
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
Australasian marketing journal
1
Economies : open access journal
1
European journal of innovation management
1
European journal of marketing
1
European management journal
1
Global business and finance review
1
Industry and innovation
1
International entrepreneurship and management journal
1
International journal of bank marketing
1
International journal of business information systems : IJBIS
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of emerging markets
1
International journal of productivity and quality management : IJPQM
1
International journal of services, economics and management
1
Inventi impact: retailing & consumer services
1
Journal of business ethics : JOBE
1
Journal of business market management : JBM
1
Journal of business-to-business marketing
1
Journal of economic development
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
99
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91
Customer
participation
and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles
;
Vega Vázquez, Manuela
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
Saved in:
92
Antecedents of mandatory
customer
participation
in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
93
The impact of
customer
participation
: the employee's perspective
Chen, Chih-cheng Volvic
;
Chen, Chih-jou Jay
;
Lin, …
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 486-497
Persistent link: https://www.econbiz.de/10011339913
Saved in:
94
Effect of
customer
participation
on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
95
Measuring users' value experience on a travel website (e-value) : what value is cocreated by the user?
Mohd-Any, Amrul Asraf
;
Winklhofer, Heidi
;
Ennew, …
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
4
,
pp. 496-510
Persistent link: https://www.econbiz.de/10011296030
Saved in:
96
Organisational capabilities for
customer
participation
in health care service innovation
Sharma, Shikha
;
Conduit, Jodie
;
Hill, Sally Rao
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 179-188
Persistent link: https://www.econbiz.de/10010427972
Saved in:
97
Acta non verba? : the role of
customer
participation
and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
98
Customer
participation
and new product development outcomes : the moderating role of product innovativeness
Lin, Ming-Ji James
;
Tu, Yu-Cheng
;
Chen, Der Chao
; …
- In:
Journal of management & organization : JMO
19
(
2013
)
3
,
pp. 214-337
Persistent link: https://www.econbiz.de/10011904158
Saved in:
99
Customers' participation in product development through crowdsourcing : issues and implications
Djelassi, Souad
;
Decoopman, Isabelle
- In:
Industrial marketing management : the international …
42
(
2013
)
5
,
pp. 683-692
Persistent link: https://www.econbiz.de/10010211445
Saved in:
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