Muhammad Asghar Ali; Ding Hooi Ting; Ahmad-ur-Rehman, … - In: Cogent business & management 8 (2021) 1, pp. 1-21
recovery satisfaction on customer’s re-patronage intentions. Data from 300 respondents (car insurance in Punjab, Pakistan) were …) significantly predicts recovery satisfaction, customer affection and re-patronage intentions, and customer re-patronage intentions …. Recovery satisfaction and customer affection also indirectly explain the effect of PSRJ on re-patronage intentions (sequential …