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~subject:"Kundenservice"
~subject:"USA"
~subject:"United States"
~subject:"Work behaviour"
~type_genre:"Aufsatz im Buch"
~type_genre:"Graue Literatur"
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Kundenservice
USA
United States
Work behaviour
Salespeople
223
Verkaufspersonal
223
Beziehungsmarketing
48
Relationship marketing
48
Selling
40
Verkauf
40
Deutschland
33
Germany
33
Theorie
28
Theory
27
Einzelhandel
20
Retail trade
20
Dienstleistungsqualität
16
Service quality
16
Consumer behaviour
15
Konsumentenverhalten
15
Customer service
14
B-to-B-Marketing
13
Business-to-business marketing
13
Leistungsanreiz
13
Performance incentive
13
Physical distribution
13
Vertrieb
13
Lieferantenmanagement
12
Supplier relationship management
12
Anforderungsprofil
11
Compensation system
11
Customer satisfaction
11
Estimation
11
Kundenzufriedenheit
11
Leistungsentgelt
11
Occupational profile
11
Performance pay
11
Schätzung
11
Vergütungssystem
11
Arbeitsleistung
10
Job performance
10
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Article
22
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Aufsatz im Buch
Graue Literatur
Article in journal
326
Aufsatz in Zeitschrift
326
Book section
22
Hochschulschrift
22
Non-commercial literature
16
Thesis
15
Case study
11
Fallstudie
11
Ratgeber
10
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9
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8
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English
31
German
7
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Daljord, Oystein
2
Misra, Sanjog
2
Nair, Harikesh
2
Stiller, Michael
2
Ates, Zelal
1
Bagozzi, Richard P.
1
Barrie, Paige
1
Belschak, Frank
1
Beresford, Barbara
1
Berg, Wouter Edzard van den
1
Binckebanck, Lars
1
Bösser, Tom
1
Büttgen, Marion
1
Chhabra, Harwant Singh
1
Chung, Doug J.
1
Classen, Moritz
1
Coenen, Christian
1
Davies, John
1
Dubinsky, Alan J.
1
Fichtel, Sina
1
Finsterwalder, Jörg
1
Geiger, Susi
1
Ghosh, Mrinal K.
1
Gu, Jia-Yan
1
Hanning, Debra
1
Hellmann, Janina
1
Hossenfelder, Jörg
1
Hüttel, Björn Armin
1
Inderst, Roman
1
Ishida, Chiharu
1
Kalra, Rishi
1
Kapelianis, Dimitrios
1
Kearney, Treasa
1
Komor, Marcin
1
Lafontaine, Francine
1
Lambe, C. Jay
1
Lindvall, Mychele
1
Lo, Desmond
1
Lo, See Mei Mandy
1
Lu, Yichen
1
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Erasmus Research Institute of Management
1
Technische Universität Dortmund / Juniorprofessur für Dienstleistungsmanagement
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Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
2
Cases on human performance improvement technologies
2
Gabler Edition Wissenschaft
2
Interaktionen im Dienstleistungsbereich
2
Advanced e-business research : international trends & issues
1
An introduction to industrial service design
1
Context and semantics for knowledge management : technologies for personal productivity
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
Diskussionspapiere des Lehrstuhls für Personal und Unternehmensführung
1
ERIM Ph. D. series research in management / Erasmus Institute of Management
1
ERIM report series research in management
1
Handbook of research in mobile business : technical, methodological, and social perspectives
1
Handbook of research on retailer-consumer relationship development
1
Human resource management : linking organizational processes
1
Innovatives Dienstleistungsmarketing in Theorie und Praxis
1
International marketing ; Vol. VI
1
Les cahiers de recherche / HEC Paris
1
Multi-channel marketing, branding and retail design : new challenges and opportunities
1
Ross School of Business working paper series
1
Sales management : a multinational perspective
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Simon Business School working paper
1
Stanford University Graduate School of Business research paper
1
Strategic sales and strategic marketing
1
The Oxford handbook of strategic sales and sales management
1
The handbook of municipal bonds
1
Three essays on success factors of digital and non-digital services
1
Working paper / Indian Institute of Management, Ahmedabad
1
Working paper series / Institute for Monetary and Financial Stability
1
Working papers / Harvard Business School, Division of Research
1
Working papers of services marketing and management
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ECONIS (ZBW)
38
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1
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
2
Toward digital service-sales ambidexterity in industrial firms : a microfoundations perspective
Classen, Moritz
-
2022
Persistent link: https://www.econbiz.de/10013348897
Saved in:
3
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
4
An examination of one dimension marginal distributions : selling and non-selling activities of a salesperson
Sharma, Dheeraj
;
Talpur, Mir Ghulam Haider
-
2016
Persistent link: https://www.econbiz.de/10011471656
Saved in:
5
Understanding salesforce behavior using genetic association studies
Berg, Wouter Edzard van den
-
2014
Persistent link: https://www.econbiz.de/10010429888
Saved in:
6
Do bonuses enhance sales productivity? : a dynamic structural analysis of bonus-based compensation plans
Chung, Doug J.
;
Steenburgh, Thomas J.
;
Sudhir, K.
-
2013
Persistent link: https://www.econbiz.de/10009712367
Saved in:
7
Delegation and performance pay : evidence from industrial sales forces
Ghosh, Mrinal K.
;
Lafontaine, Francine
;
Lo, Desmond
-
2013
Persistent link: https://www.econbiz.de/10010212578
Saved in:
8
Customer experience and service employee experience : two sides of the same coin
Vaajakallio, Kirsikka
;
Mattelmaki, Tuuli
;
Roto, Virpi
; …
- In:
An introduction to industrial service design
,
(pp. 17-24)
.
2017
Persistent link: https://www.econbiz.de/10011582196
Saved in:
9
Digital sales excellence : systematic implementation of new technologies in sales force management
Binckebanck, Lars
- In:
Advanced e-business research : international trends & issues
,
(pp. 187-197)
.
2017
Persistent link: https://www.econbiz.de/10011731778
Saved in:
10
Service Excellence in der Beratung
Hossenfelder, Jörg
- In:
Service Design : innovative Services und exzellente …
,
(pp. 169-185)
.
2017
Persistent link: https://www.econbiz.de/10011735408
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