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~subject:"Relationship marketing"
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Search: subject:"Frontline employees"
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Relationship marketing
Frontline employees
85
frontline employees
55
Customer service
49
Kundenservice
49
Beziehungsmarketing
44
Dienstleistungsqualität
44
Service quality
44
Job satisfaction
41
Salespeople
41
Verkaufspersonal
41
Arbeitszufriedenheit
39
Arbeitskräfte
34
Workforce
34
Arbeitsverhalten
31
Customer satisfaction
31
Work behaviour
31
Kundenzufriedenheit
30
Leistungsmotivation
25
Work motivation
25
Dienstleistungssektor
23
Service industry
23
Emotion
20
Employee retention
19
Mitarbeiterbindung
19
Consumer behaviour
16
Konsumentenverhalten
16
Tourism employees
14
Tourismusberufe
14
Einzelhandel
13
Retail trade
13
Führungsstil
11
Hotel industry
11
Leadership style
11
Hotellerie
10
Job performance
10
Arbeitsleistung
9
Creativity
9
Hospitality industry
9
Innovation
9
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33
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2
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43
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42
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42
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2
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1
research-article
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English
45
Author
All
Black, William C.
3
Folse, Judith Anne Garretson
3
Barnes, Donald C.
2
Bock, Dora Elizabeth
2
Christ-Brendemühl, Sonja
2
Collier, Joel E.
2
Huang, Zhuowei
2
Miao, Li
2
Noble, Stephanie M.
2
Yoo, Jaewon
2
Adam, Diyawu Rahman
1
Agbemabiese, George Cudjoe
1
Agnihotri, Raj
1
Ali, Muhammad
1
Altman, Daniel
1
Amenuvor, Fortune Edem
1
Andzulis, James
1
Andzulis, James "Mick"
1
Arnold, Todd J.
1
Babakus, Emin
1
Bagherzadeh, Ramin
1
Beatty, Sharon E.
1
Bharwani, Sonia
1
Bhattarai, Ashok
1
Boateng, Henry
1
Bock, Dora E.
1
Bolander, Willy
1
Boukis, Achilleas
1
Brady, Michael K.
1
Breazeale, Michael J.
1
Buranapin, Siriwut
1
Böser, Stefanie
1
Chan, Auston
1
Chen, Jing
1
Chuanchuen, Akkawanitcha
1
Cote, Joseph A.
1
Danatzis, Ilias
1
Daskin, Mustafa
1
Daunt, Kate L.
1
Duong Minh Hang
1
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Journal of service research : JSR
6
Journal of service research
4
The journal of services marketing
4
Journal of retailing
3
International journal of bank marketing
2
International journal of contemporary hospitality management
2
Journal of retailing and consumer services
2
Academia : revista Latinoamericana de administración
1
Asia Pacific journal of marketing and logistics
1
European business review
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
Innovation, Entrepreneurship und Digitalisierung
1
International journal of business and economics
1
International journal of hospitality management
1
International journal of human resource management
1
International journal of management practice : IJMP
1
International journal of process management and benchmarking : IJPMB
1
Journal of Services Marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Personnel review
1
Psychology & marketing
1
Springer eBook Collection
1
The international journal of bank marketing : IJBM
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
44
Other ZBW resources
1
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1
Stopping the spread : how blame attributions drive customer-to-customer misbehavior contagion and what
frontline
employees
can do to curb it
Danatzis, Ilias
;
Möller-Herm, Jana
- In:
Journal of service research
26
(
2023
)
3
,
pp. 459-475
Persistent link: https://www.econbiz.de/10014326009
Saved in:
2
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
3
Constructive resistance in the frontlines : how
frontline
employees
' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid
;
Bagherzadeh, Ramin
;
Bhattarai, Ashok
- In:
Journal of service research
26
(
2023
)
4
,
pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
Saved in:
4
Cultivating resilience in organizational
frontline
employees
Good, Valerie
;
Fehl, Amy Greiner
;
LaBrecque, Alexander C.
; …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 405-421
Persistent link: https://www.econbiz.de/10014325996
Saved in:
5
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
6
Customer influence on frontline employee work engagement
Yoo, Jaewon
;
Chen, Jing
;
Frankwick, Gary L.
- In:
International journal of bank marketing
41
(
2023
)
6
,
pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201
Saved in:
7
Workplace incivility and
frontline
employees
' capacity to satisfy customers : what stands in-between?
Nguyen Hong Quan
;
Vu Phuong Linh
;
Pham Ngoc Anh
;
Vu …
- In:
International journal of process management and …
15
(
2023
)
1
,
pp. 107-130
Persistent link: https://www.econbiz.de/10014334932
Saved in:
8
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
9
Frontline
employees
'
Gillson, Stephanie T.
;
Beatty, Sharon E.
;
Northington, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 771-796
Persistent link: https://www.econbiz.de/10014448092
Saved in:
10
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
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