Oman, Branimir; Pepur, Mario; Arnerić, Josip - In: Management : journal of contemporary management issues 21 (2016) 1, pp. 19-46
focus on providing higher service quality and strengthening team identification among consumers. The research presented in … service quality and team identification on the one hand and service quality and repurchase intention on the other as well as …-of-mouth communication, as well as a direct positive link between team identification and repurchase intention. …