//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Shared services"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Internal services
330
Interne Dienstleistung
330
Business services
135
Unternehmensdienstleistung
135
Deutschland
79
Germany
79
Consultancy services
44
Unternehmensberatung
44
Human Resource Management
38
Personalmanagement
38
Organisatorischer Wandel
34
Organizational change
34
IT service provider
32
IT-Dienstleister
32
Controlling
29
Management control
29
Outsourcing
28
Dienstleistungsqualität
27
Business process management
24
Prozessmanagement
24
Dienstleistungssektor
18
Organisationsstruktur
18
Organizational structure
18
Service industry
18
shared services
17
Theorie
15
Theory
15
USA
15
United States
15
Multinationales Unternehmen
14
Strategic management
14
Strategisches Management
14
Transnational corporation
14
Corporate group
13
Konzern
13
Shared Services
12
Shared services
12
Information management
11
Informationsmanagement
11
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
17
Aufsatz in Zeitschrift
17
Aufsatz im Buch
9
Book section
9
Interview
1
Language
All
English
19
German
7
Author
All
Georgi, Dominik
2
Haller, Sabine
2
Klinski, Sebastian von
2
Anosike, Uchenna Paschal
1
Baek, Jihyun
1
Brandon-Jones, Alistair
1
Brokemper, Andreas
1
Cai, Shaohan
1
Chadha, Suresh Kumar
1
Choi, Sunmee
1
Eid, Riyad
1
Fernando, Yudi
1
Fleischman, Gary M.
1
Guo, Yanru
1
Heineke, Janelle
1
Hübner, Sabine
1
Jeng, Don Jyh-Fu
1
Johnson, Eric N.
1
Joshi, Pradeep
1
Jun, Minjoon
1
Kang, Hayoung
1
Kettinger, William J.
1
Keuper, Frank
1
Kuo, Sky Fang-wen
1
König, Tatjana
1
Ladwig, Désirée
1
Large, Rudolf
1
Lee Heng Wei
1
Ling, Qian
1
Lohrmann, Matthias
1
Ma, Fei
1
Mahmod Sabri Haron
1
Markfort, Rainer
1
McLaughlin, Amy
1
Mohd Suki, Norazah
1
Norizan Mat Saad
1
Pantouvakis, Angelos
1
Park, Sung-hee Sunny
1
Podell, Aubrey L.
1
Ren, Z. Justin
1
more ...
less ...
Published in...
All
Finance bundling and finance transformation : shared services next level
3
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
2
Erfolgstreiber für das Controlling : Konzepte und Praxislösungen
1
Global journal of business research : GJBR
1
Handbuch Mitarbeiterbefragung
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of logistics : research and applications
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
International journal of services and operations management
1
International journal of services and standards
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of purchasing and supply management
1
Journal of targeting, measurement and analysis for marketing
1
Krankenhausmanagement : Strategien, Konzepte, Methoden
1
Liquid legal : transforming legal into a business savvy, information enabled and performance driven industry
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Service business
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
26
Showing
1
-
10
of
26
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
2
Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
3
Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method
Ma, Fei
;
Shi, Wenjing
;
Yuen, Kum Fai
;
Sun, Qipeng
;
Guo, …
- In:
International journal of logistics : research and …
22
(
2019
)
5
,
pp. 449-472
Persistent link: https://www.econbiz.de/10012203866
Saved in:
4
The impact of internal service quality on preventable adverse events in hospitals
Zheng, Sarah
;
Tucker, Anita L.
;
Ren, Z. Justin
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2201-2212
Persistent link: https://www.econbiz.de/10011970057
Saved in:
5
Legal advisor-service provider-business partner : shifting the mindset of corporate lawyers
Markfort, Rainer
- In:
Liquid legal : transforming legal into a business …
,
(pp. 47-58)
.
2017
Persistent link: https://www.econbiz.de/10011598663
Saved in:
6
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
7
Mitarbeiterspezialbefragung zur internen Dienstleistungsqualität in Shared Service Centern
Ladwig, Désirée
- In:
Handbuch Mitarbeiterbefragung
,
(pp. 187-202)
.
2013
Persistent link: https://www.econbiz.de/10009771873
Saved in:
8
Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee
;
Baek, Jihyun
;
Kang, Hayoung
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
2
,
pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
Saved in:
9
A conceptual model for measuring the service quality of shared services organizations
Röder, Stefan
;
Keuper, Frank
- In:
Finance bundling and finance transformation : shared …
,
(pp. 253-271)
.
2013
Persistent link: https://www.econbiz.de/10010252979
Saved in:
10
Process quality and performance in a shared services environment
Lohrmann, Matthias
;
Riedel, Alexander
- In:
Finance bundling and finance transformation : shared …
,
(pp. 225-252)
.
2013
Persistent link: https://www.econbiz.de/10010252980
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->