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~subject:"Service quality"
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Search: person:"Mccoll-Kennedy, Janet R."
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Service quality
Dienstleistungsqualität
28
Consumer behaviour
21
Konsumentenverhalten
21
Relationship marketing
20
Beziehungsmarketing
19
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungssektor
12
Service industry
12
Health care
9
Beschwerdemanagement
8
Betriebliche Wertschöpfung
8
Complaint management
8
Gesundheitsversorgung
8
Value creation
8
Customer service
7
Dienstleistung
7
Kundenservice
7
Customer experience
6
Customer value
6
Emotion
6
Gesundheitswesen
6
Health care system
6
Kundenwert
6
Services
6
Customer integration
5
Kundenintegration
5
Satisfaction
5
Well-being
5
Australia
4
Australien
4
Business services
4
Innovation
4
Lebensqualität
4
Quality of life
4
Service innovation
4
USA
4
United States
4
Zufriedenheit
4
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Online availability
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Undetermined
14
Free
3
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Article
28
Book / Working Paper
1
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Article in journal
27
Aufsatz in Zeitschrift
27
Language
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English
28
Undetermined
1
Author
All
McColl-Kennedy, Janet R.
29
Sweeney, Jillian C.
6
Gustafsson, Anders
5
Patterson, Paul G.
5
Witell, Lars
4
Brady, Michael K.
3
Danaher, Tracey S.
3
Snyder, Hannah
3
Amonini, Claudia
2
Dagger, Tracey S.
2
Danaher, Peter J.
2
Frow, Pennie
2
Gallan, Andrew S.
2
Green, Teegan
2
Hogan, Suellen J.
2
Lervik-Olsen, Line
2
Orsingher, Chiara
2
Payne, Adrian
2
Sirianni, Nancy J.
2
Smith, Amy K.
2
Surachartkumtonkun, Jiraporn
2
Zaki, Mohamed
2
Aksoy, Lerzan
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Barakshina, Tatiana
1
Bolton, Ruth N.
1
Breidbach, Christoph F.
1
Butcher, Ken
1
Butten, Kaley
1
Cheung, Lilliemay
1
Colurcio, Maria
1
Edvardsson, Bo
1
Elg, Mattias
1
Ferrier, Elizabeth
1
Field, Joy M.
1
Figueiredo, Bernardo
1
Fotheringham, Darima
1
Friman, Margareta
1
Gain, Alexandria M.
1
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Published in...
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Journal of business research : JBR
4
Journal of service management
4
Journal of service research : JSR
4
The journal of services marketing
4
Journal of retailing
2
Journal of service research
2
California management review
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of consumer studies
1
International journal of hospitality management
1
Journal of marketing management : MM
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
Mobile applications (apps) as service provider actors
Orsingher, Chiara
;
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014531551
Saved in:
3
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
4
Cultivating resilience for sustainable service ecosystems in turbulent times : evidence from primary health care
McColl-Kennedy, Janet R.
;
Breidbach, Christoph F.
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1167-1185
Persistent link: https://www.econbiz.de/10014473554
Saved in:
5
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
6
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
7
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
8
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
9
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
10
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
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