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Search: person:"Maklan, Stan"
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Maklan, Stan
25
Antonetti, Paolo
11
Klaus, Philipp
6
Knox, Simon
6
Jüttner, Uta
3
Michel, Stefan
2
Peppard, Joe
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Windler, Katharina
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European journal of marketing : EJM
4
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4
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3
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ECONIS (ZBW)
25
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1
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1
Identity bias in negative word of mouth following irresponsible corporate behavior : a research model and moderating effects
Antonetti, Paolo
;
Maklan, Stan
- In:
Journal of business ethics : JOBE
149
(
2018
)
4
,
pp. 1005-1023
Persistent link: https://www.econbiz.de/10011867329
Saved in:
2
Too good to be true? : boundary conditions to the use of downward social comparisons in service recovery
Antonetti, Paolo
;
Crisafulli, Benedetta
;
Maklan, Stan
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 438-455
Persistent link: https://www.econbiz.de/10011951807
Saved in:
3
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
4
Concerned protesters : from compassion to retaliation
Antonetti, Paolo
;
Maklan, Stan
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 983-1010
Persistent link: https://www.econbiz.de/10011708778
Saved in:
5
Identifying the right solution customers : a managerial methodology
Windler, Katharina
;
Jüttner, Uta
;
Michel, Stefan
; …
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 173-186
Persistent link: https://www.econbiz.de/10011672093
Saved in:
6
An extended model of moral outrage at corporate social irresponsibility
Antonetti, Paolo
;
Maklan, Stan
- In:
Journal of business ethics : JOBE
135
(
2016
)
3
,
pp. 429-444
Persistent link: https://www.econbiz.de/10011498547
Saved in:
7
Social identification and corporate irresponsibility : a model of stakeholder punitive intentions
Antonetti, Paolo
;
Maklan, Stan
- In:
British journal of management : BJM
27
(
2016
)
3
,
pp. 583-605
Persistent link: https://www.econbiz.de/10011602650
Saved in:
8
Hippies, greenies, and tree huggers : how the "warmth" stereotype hinders the adoption of responsible brands
Antonetti, Paolo
;
Maklan, Stan
- In:
Psychology & marketing
33
(
2016
)
10
,
pp. 786-813
Persistent link: https://www.econbiz.de/10011595461
Saved in:
9
Show me the money : improving our understanding of how organizations generate return from technology-led marketing change
Maklan, Stan
;
Peppard, Joe
;
Klaus, Philipp
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 561-595
Persistent link: https://www.econbiz.de/10011309582
Saved in:
10
How categorisation shapes the attitude-behaviour gap in responsible consumption
Antonetti, Paolo
;
Maklan, Stan
- In:
International journal of market research : JMRS ; the …
57
(
2015
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10010529573
Saved in:
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