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Search: person:"Mccoll-Kennedy, Janet R."
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Dienstleistungsqualität
27
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27
Consumer behaviour
20
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17
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17
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15
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McColl-Kennedy, Janet R.
50
Sweeney, Jillian C.
8
Gustafsson, Anders
6
Patterson, Paul G.
6
Cheung, Lilliemay
5
Brady, Michael K.
4
Witell, Lars
4
Coote, Leonard V.
3
Dagger, Tracey S.
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Danaher, Peter J.
3
Danaher, Tracey S.
3
Frow, Pennie
3
Hogan, Suellen J.
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Lemon, Katherine N.
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Payne, Adrian
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Salunke, Sandeep
3
Snyder, Hannah
3
Soutar, Geoffrey N.
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Sparks, Beverley
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Weerawardena, Jay
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Zaki, Mohamed
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2
Fotheringham, Darima
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Gallan, Andrew S.
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Green, Teegan
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Huang, Ming-Hui
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Lervik-Olsen, Line
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Surachartkumtonkun, Jiraporn
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Aksoy, Lerzan
1
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Journal of business research : JBR
8
Journal of service management
6
Journal of service research : JSR
6
The journal of services marketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of service research
4
Australasian marketing journal
3
Journal of retailing
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Business horizons
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California management review
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European journal of marketing : EJM
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International journal of consumer studies
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ECONIS (ZBW)
50
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50
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
Mobile applications (apps) as service provider actors
Orsingher, Chiara
;
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014531551
Saved in:
3
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
4
Cultivating resilience for sustainable service ecosystems in turbulent times : evidence from primary health care
McColl-Kennedy, Janet R.
;
Breidbach, Christoph F.
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1167-1185
Persistent link: https://www.econbiz.de/10014473554
Saved in:
5
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
6
Research performance of Australian and New Zealand marketing academics : achieving rigor and relevance: editorial
Brodie, Roderick J.
;
Soutar, Geoffrey N.
; …
- In:
Australasian marketing journal : AMJ ; official journal …
30
(
2022
)
4
,
pp. 273-277
Persistent link: https://www.econbiz.de/10013435314
Saved in:
7
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
8
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
9
Tensions and trade-offs in multi-actor service ecosystems
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Coote, …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 655-666
Persistent link: https://www.econbiz.de/10012417385
Saved in:
10
The central role of knowledge integration capability in service innovation-based competitive strategy
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 144-156
Persistent link: https://www.econbiz.de/10011990749
Saved in:
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