//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Case study"
~type_genre:"Konferenzbeitrag"
~type_genre:"Systematic review"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
328
Service quality
328
Customer satisfaction
78
Kundenzufriedenheit
78
Qualitätsmanagement
64
Quality management
63
Beziehungsmarketing
48
Relationship marketing
48
Consumer behaviour
33
Konsumentenverhalten
33
Krankenhaus
25
Hospital
24
Deutschland
21
Dienstleistungssektor
21
Germany
21
Service industry
21
USA
20
United States
20
Higher education institution
16
Hochschule
16
Product quality
16
Produktqualität
16
Financial audit
15
Gesundheitswesen
15
Measurement
15
Messung
15
Wirtschaftsprüfung
15
Health care system
14
Hotel industry
14
Hotellerie
14
Gesundheitsversorgung
13
Health care
13
Dienstleistung
12
Customer service
11
Einzelhandel
11
India
11
Indien
11
Kundenservice
11
Retail trade
11
Theorie
11
more ...
less ...
Online availability
All
Undetermined
97
Free
31
Type of publication
All
Article
271
Book / Working Paper
57
Type of publication (narrower categories)
All
Case study
Konferenzbeitrag
Systematic review
Article in journal
13,779
Aufsatz in Zeitschrift
13,779
Graue Literatur
1,613
Non-commercial literature
1,613
Working Paper
1,464
Arbeitspapier
1,337
Aufsatz im Buch
1,064
Book section
1,064
Hochschulschrift
517
Thesis
382
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Fallstudie
155
Aufsatzsammlung
99
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
Reprint
18
Lehrbuch
17
Textbook
15
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
Article
12
Handbook
12
Handbuch
12
Research Report
10
Bibliografie
9
Advisory report
8
Gutachten
8
more ...
less ...
Language
All
English
285
German
42
Dutch
1
Author
All
He, Zhen
3
Markendahl, Jan
3
Martínez, Luis
3
Rönnbäck, Åsa
3
Shahin, Arash
3
Smith, Alan D.
3
Šindelář, Michal
3
Abate, Serafino
2
Araujo P., Maria Daniela
2
Ariyanti, M.
2
Bahia, Kalvin
2
Bangsawan, Satria
2
Castells, Pau
2
Cronemyr, Peter
2
Cudney, Elizabeth A.
2
Dabestani, Reza
2
Dranove, David
2
Epple, Dennis N.
2
Grönroos, Christian
2
Jin, Ginger Zhe
2
Lagrosen, Stefan Olof
2
M. S. Mahrinasari
2
McDermott, Aoife
2
Nuttawut Rojniruttikul
2
Pandjaitan, Dorothy Haratua Rouly
2
Pencarelli, Tonino
2
Psomas, Evangelos
2
Raharjo, Hendry
2
Romano, Richard E.
2
Shirouyehzad, Hadi
2
Smith-Ditizio, Amber A.
2
Soltani, Ebrahim
2
Thawesaengskulthai, Natcha
2
Ugolini, Marta Maria
2
Urquiola Soux, Miguel
2
Wongrukmit, Patcharin
2
Zhang, Min
2
Abdullrahim, Najat
1
Abedin, Farhana
1
Abouee-Mehrizi, Hossein
1
more ...
less ...
Institution
All
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Kommunal- und Schul-Verlag
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Technische Universität Berlin
1
Technische Universität Clausthal
1
Universiteit Antwerpen / Faculteit Toegepaste Economische Wetenschappen
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
23
International journal of quality and service sciences
15
The TQM journal : the international review of organizational improvement
11
Business process management journal
6
Research in transportation economics
6
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
5
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
International journal of auditing : IJA
4
International journal of economics and financial issues : IJEFI
4
International journal of services and operations management
4
The service industries journal
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
3
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
3
International journal of productivity and quality management : IJPQM
3
International journal of quality & reliability management
3
International journal of services technology and management
3
Journal of health organization and management
3
Journal of service theory and practice
3
Quality management journal : QMJ
3
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
3
Tourism management : research, policies, practice
3
Zur Ökonomie gemeinwohlorientierter Medien : Massenkommunikation in Deutschland, Österreich und der Schweiz
3
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
2
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
2
Information technology and management
2
Journal of air transport management
2
Journal of business research : JBR
2
Journal of economic literature
2
Journal of financial services marketing : JFSM
2
Journal of travel and tourism marketing
2
Management research review
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Premier reference source
2
Public sector accountants and quantum leap : how far we can survive in Industrial Revolution 4.0? : proceedings of the 1st International Conference on Public Sector Accounting (ICOPSA 2019), October 29-30, 2019, Jakarta, Indonesia
2
Services marketing cases in emerging markets : an asian perspective
2
South Asian journal of management : SAJM
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
more ...
less ...
Source
All
ECONIS (ZBW)
328
Showing
1
-
10
of
328
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Total quality service in digital era
Schiavone, Francesco
;
Pietronudo, Maria Cristina
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1170-1193
Persistent link: https://www.econbiz.de/10014321605
Saved in:
2
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
3
Is artificial intelligence improving the audit process?
Fedyk, Anastassia
;
Hodson, James
;
Khimich, Natalya
; …
- In:
Review of accounting studies
27
(
2022
)
3
,
pp. 938-985
Persistent link: https://www.econbiz.de/10013457396
Saved in:
4
Psychological empowerment and service culture : fostering sustainable service behavior in the banking sector
Sathyamoorthi, Vairamani
;
Ahamed, Sikkander Basheer Inayath
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 963-984)
.
2024
Persistent link: https://www.econbiz.de/10014575123
Saved in:
5
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
6
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
Saved in:
7
Product-service system development for 3D customized production in hospitals
Santos, Milene
;
Soares, B. A. R.
;
Carvalho, Helena
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 29-43)
.
2024
Persistent link: https://www.econbiz.de/10014549170
Saved in:
8
A new model for Quality 4.0
Humphries, Jacqueline
;
Ryan, Alan
;
Ven, Pepijn van de
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 185-198)
.
2024
Persistent link: https://www.econbiz.de/10014549492
Saved in:
9
A comparative study of service quality in portuguese and angolan higher education institutions
Rolo, Ana
;
Saraiva, Margarida
;
Leandro, Gracieth
; …
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 199-208)
.
2024
Persistent link: https://www.econbiz.de/10014549505
Saved in:
10
Exploring the impact of hotel attributes and services on price and revenue : a hedonic pricing model approach with a focus on internal and external segmentation and repeat customer...
Vives, Aldric
;
Ostrovskaya, Liudmila
- In:
Tourism economics : the business and finance of tourism …
30
(
2024
)
4
,
pp. 813-843
Persistent link: https://www.econbiz.de/10014580952
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->