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Search: "Dienstleistungsqualität"
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Subject
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Dienstleistungsqualität
20,648
Service quality
20,474
Kundenzufriedenheit
6,131
Customer satisfaction
6,124
Konsumentenverhalten
4,243
Consumer behaviour
4,240
Beziehungsmarketing
3,845
Relationship marketing
3,834
Qualitätsmanagement
2,530
Quality management
2,472
Wirtschaftsprüfung
2,443
Financial audit
2,437
Krankenhaus
1,786
Hospital
1,771
Gesundheitsversorgung
1,514
Health care
1,514
USA
1,369
United States
1,356
Gesundheitswesen
1,229
Health care system
1,212
Produktqualität
1,180
Product quality
1,179
Theorie
1,125
Customer service
1,103
Kundenservice
1,103
Theory
1,092
Dienstleistungssektor
1,034
Service industry
1,027
Deutschland
955
Germany
907
service quality
795
Beschwerdemanagement
790
Complaint management
790
Hotellerie
784
Hotel industry
782
Schule
728
School
718
Hochschule
694
Electronic Commerce
682
E-commerce
678
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Online availability
All
Undetermined
7,269
Free
4,852
Type of publication
All
Article
14,847
Book / Working Paper
5,783
Journal
18
Type of publication (narrower categories)
All
Article in journal
13,770
Aufsatz in Zeitschrift
13,770
Graue Literatur
1,612
Non-commercial literature
1,612
Working Paper
1,463
Arbeitspapier
1,336
Aufsatz im Buch
1,063
Book section
1,063
Hochschulschrift
517
Thesis
382
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Aufsatzsammlung
99
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
54
Government document
54
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
Article
12
Handbook
12
Handbuch
12
Research Report
10
Bibliografie
9
Advisory report
8
Gutachten
8
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Language
All
English
19,196
German
1,391
French
33
Italian
10
Russian
10
Spanish
10
Swedish
6
Finnish
4
Polish
4
Danish
3
Dutch
3
Hungarian
2
Czech
1
Portuguese
1
Undetermined
1
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Author
All
Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Piopiunik, Marc
18
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Institution
All
National Bureau of Economic Research
177
OECD
36
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
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Published in...
All
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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Source
All
ECONIS (ZBW)
20,472
EconStor
153
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
Showing
8,681
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8,690
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20,648
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8681
The impact of e-visits on visit frequencies and patient health : evidence from primary care
Bavafa, Hessam
;
Hitt, Lorin M.
;
Terwiesch, Christian
- In:
Management science : journal of the Institute for …
64
(
2018
)
12
,
pp. 5461-5480
Persistent link: https://www.econbiz.de/10011964507
Saved in:
8682
Das Nürnberger Krankenhaus-Ranking: Qualitätsinformationen verständlich aufbereitet
Schöffski, Oliver
;
Meszmer, Nina
;
Emmert, Martin
- In:
Festschrift für Prof. Dr. J.-Matthias Graf von der …
,
(pp. 235-255)
.
2018
Persistent link: https://www.econbiz.de/10011964792
Saved in:
8683
Employee commitment and service performance
Wulandari, Siti Sri
- In:
Human systems management : HSM
37
(
2018
)
4
,
pp. 381-386
Persistent link: https://www.econbiz.de/10011965155
Saved in:
8684
Customer dissatisfaction and unfavorable word of mouth
Boadi, Portia Opoku
;
Li, Guoxin
;
Sai, Andrew Adjah
; …
- In:
Human systems management : HSM
37
(
2018
)
4
,
pp. 445-451
Persistent link: https://www.econbiz.de/10011965204
Saved in:
8685
Big data initiatives in retail environments : linking service process perceptions to shopping outcomes
Aloysius, John A.
;
Hoehle, Hartmut
;
Goodarzi, Soheil
; …
- In:
Big data analytics in operations and supply chain management
,
(pp. 25-51)
.
2018
Persistent link: https://www.econbiz.de/10011965326
Saved in:
8686
A liner shipping competitive model with consideration of service quality management
Han, Shuihua
;
Cao, Bin
;
Fu, Yufang
;
Luo, Zongwei
- In:
Big data analytics in operations and supply chain management
,
(pp. 155-177)
.
2018
Persistent link: https://www.econbiz.de/10011965377
Saved in:
8687
Applying asymmetric, case-based, forecasting modeling in service research : cultures’ consequences on customers’ service gratuities
Ferguson, Graham
;
Megehee, Carol M.
;
Woodside, Arch G.
- In:
Australasian marketing journal
26
(
2018
)
4
,
pp. 369-381
Persistent link: https://www.econbiz.de/10011965442
Saved in:
8688
Demand for and assessment of audit quality in private companies
Esplin, Adam
;
Jamal, Karim
;
Sunder, Shyam
- In:
Abacus : a journal of accounting, finance and business …
54
(
2018
)
3
,
pp. 319-352
Persistent link: https://www.econbiz.de/10011965509
Saved in:
8689
The long-term impact of service failure and recovery
Norvell, Tim
;
Kumar, Piyush
;
Dass, Mayukh
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 376-389
Persistent link: https://www.econbiz.de/10011943078
Saved in:
8690
The relationship of service providers’ perceptions of service climate to guest satisfaction, return intentions, and firm performance
Susskind, Alex
;
Kacmar, K. Michele
;
Borchgrevink, Carl P.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 390-396
Persistent link: https://www.econbiz.de/10011943079
Saved in:
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