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Search: person:"Kunz, W"
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Artificial intelligence
7
Künstliche Intelligenz
7
Robot
7
Roboter
7
Dienstleistung
5
Services
5
Customer service
4
Dienstleistungsqualität
4
Digitalisierung
4
Digitization
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Kundenservice
4
Service quality
4
Service robots
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ChatGPT
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Anthropomorphism
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Automatisierung
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Consumer behaviour
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Deutschland
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Service encounter
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Social Web
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artificial intelligence
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social media
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1953-2010
1
Betriebswirtschaftslehre
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Bibliometrics
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4
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Article
19
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15
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4
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1
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English
20
German
3
Author
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Kunz, Werner H.
20
Wirtz, Jochen
10
Paluch, Stefanie
7
Pitardi, Valentina
4
De Keyser, Arne
2
Osburg, Victoria-Sophie
2
Yoganathan, Vignesh
2
Alamanos, Eleftherios
1
Ančiškik, A
1
Becker, E.
1
Becker, Edith
1
Braun, A
1
Breitsohl, Jan
1
Cham Tat Huei
1
Curtis, Lucill
1
Dennis, Charles
1
Dowell, David
1
Dwivedi, Yogesh Kumar
1
Efimov, K. A
1
Eugene Cheng-xi Aw
1
Fisk, Raymond P.
1
Foroudi, Pantea
1
Friedrich, G
1
Hanspach, H
1
Hartley, Nicole
1
Heinrichs, W
1
Jakovec, Ju. V
1
Kacprzak, Agnieszka
1
Kantsperger, Roland
1
Karpuchin, D. N
1
Kokin, Ju. P
1
Kormnov, Ju. F
1
Koziolek, H
1
Kunz, W
1
Kunz, W.
1
Kunz, Willi
1
Kurenkov, Ju. V
1
Lages, Christiana R.
1
Letheren, Kate
1
Liu, Jonathan
1
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Institution
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Zentralinstitut für Sozialistische Wirtschaftsführung
1
Published in...
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Journal of service management
4
Journal of service research
2
Managing service quality : MSQ ; an international journal
2
Tourism management : research, policies, practice
2
(Informationen zur Weiterbildung auf dem Gebiet der sozialistischen Wirtschaftsführung)
1
A Research Agenda for Service Marketing
1
Abhandlungen der Akademie der Wissenschaften der DDR/ W. Veröffentlichungen der Wissenschaftlichen Räte
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Informationen zur Weiterbildung auf dem Gebiet der sozialistischen Wirtschaftsführung
1
International journal of consumer studies
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : MM
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service theory and practice
1
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Research handbook on services management
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ECONIS (ZBW)
23
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23
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1
Digital transformation : a multidisciplinary perspective and future research agenda
Paul, Justin
;
Ueno, Akiko
;
Dennis, Charles
;
Alamanos, …
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-28
Persistent link: https://www.econbiz.de/10014531556
Saved in:
2
Metaperception benefits of service robots in uncomfortable service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Tourism management : research, policies, practice
105
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015072985
Saved in:
3
Corporate digital responsibility in service firms and their ecosystems
Wirtz, Jochen
;
Kunz, Werner H.
;
Hartley, Nicole
; …
- In:
Journal of service research
26
(
2023
)
2
,
pp. 173-190
Persistent link: https://www.econbiz.de/10014246203
Saved in:
4
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
5
The ethical edge : understanding corporate digital responsibility in organizations
Paluch, Stefanie
;
Pitardi, Valentina
;
Kunz, Werner H.
- In:
Organizational dynamics : a quarterly review of …
53
(
2024
)
2
,
pp. 1-4
Persistent link: https://www.econbiz.de/10014556763
Saved in:
6
Corporate digital responsibility (CDR) in the age of AI : implications for interactive marketing
Kunz, Werner H.
;
Wirtz, Jochen
- In:
Journal of research in interactive marketing : …
18
(
2024
)
1
,
pp. 31-37
Persistent link: https://www.econbiz.de/10014475060
Saved in:
7
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
8
ChatGPT and service : opportunities, challenges, and research directions
Sigala, Marianna
;
Ooi, Keng-Boon
;
Tan, Garry Wei-Han
; …
- In:
Journal of service theory and practice
34
(
2024
)
5
,
pp. 726-737
Persistent link: https://www.econbiz.de/10015055448
Saved in:
9
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
10
Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne
;
Kunz, Werner H.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
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