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Search: person:"Maklan, Stan"
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Beziehungsmarketing
10
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10
Consumer behaviour
7
Konsumentenverhalten
7
Corporate Social Responsibility
4
Corporate social responsibility
4
Bank
3
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Guilt
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English
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Maklan, Stan
49
Knox, Simon
20
Antonetti, Paolo
13
Klaus, Philipp
7
Jüttner, Uta
5
Ryals, Lynette
5
Michel, Stefan
4
Buttle, Francis A.
3
Peppard, Joe
3
Windler, Katharina
3
Crisafulli, Benedetta
2
Schaffner, Dorothea
2
French, Paul
1
Klaus, Phil
1
Klaus, Philipp Phil
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Published in...
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European journal of marketing : EJM
5
International journal of market research : JMRS ; the journal of the Market Research Society
5
Thunderbird international business review
5
Journal of business ethics : JOBE
4
Journal of marketing management : MM
2
Journal of service management
2
MIT sloan management review
2
Psychology & marketing
2
Supply chain management : an international journal
2
British journal of management : BJM
1
California management review
1
Cranfield School of Management working paper series / Cranfield University, School of Management
1
European Management Journal
1
European management journal : publ. twice a year for the Scottish Business School
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of Business Ethics
1
Journal of service research : JSR
1
Long range planning : LRP ; international journal of strategic management
1
Managing innovation and change
1
Psychology & Marketing
1
The journal of brand management : an international journal
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ECONIS (ZBW)
30
OLC EcoSci
11
BASE
3
RePEc
2
USB Cologne (EcoSocSci)
2
Other ZBW resources
1
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1
When doing good will not save us : Revisiting the buffering effect of CSR following service failures
Antonetti, Paolo
;
Crisafulli, Benedetta
;
Maklan, Stan
- In:
Psychology & Marketing
(
2021
)
Persistent link: https://www.econbiz.de/10012633142
Saved in:
2
Customer relationship management : concepts and technologies
Buttle, Francis A.
;
Maklan, Stan
-
2019
-
Fourth edition
Persistent link: https://www.econbiz.de/10011997222
Saved in:
3
Identity bias in negative word of mouth following irresponsible corporate behavior : a research model and moderating effects
Antonetti, Paolo
;
Maklan, Stan
- In:
Journal of business ethics : JOBE
149
(
2018
)
4
,
pp. 1005-1023
Persistent link: https://www.econbiz.de/10011867329
Saved in:
4
Too good to be true? : boundary conditions to the use of downward social comparisons in service recovery
Antonetti, Paolo
;
Crisafulli, Benedetta
;
Maklan, Stan
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 438-455
Persistent link: https://www.econbiz.de/10011951807
Saved in:
5
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
6
Concerned protesters : from compassion to retaliation
Antonetti, Paolo
;
Maklan, Stan
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 983-1010
Persistent link: https://www.econbiz.de/10011708778
Saved in:
7
Identifying the right solution customers : a managerial methodology
Windler, Katharina
;
Jüttner, Uta
;
Michel, Stefan
; …
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 173-186
Persistent link: https://www.econbiz.de/10011672093
Saved in:
8
An extended model of moral outrage at corporate social irresponsibility
Antonetti, Paolo
;
Maklan, Stan
- In:
Journal of business ethics : JOBE
135
(
2016
)
3
,
pp. 429-444
Persistent link: https://www.econbiz.de/10011498547
Saved in:
9
Social identification and corporate irresponsibility : a model of stakeholder punitive intentions
Antonetti, Paolo
;
Maklan, Stan
- In:
British journal of management : BJM
27
(
2016
)
3
,
pp. 583-605
Persistent link: https://www.econbiz.de/10011602650
Saved in:
10
Hippies, greenies, and tree huggers : how the "warmth" stereotype hinders the adoption of responsible brands
Antonetti, Paolo
;
Maklan, Stan
- In:
Psychology & marketing
33
(
2016
)
10
,
pp. 786-813
Persistent link: https://www.econbiz.de/10011595461
Saved in:
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