Search Results - person:"Wang, Yi-Chieh"

Actions speak louder than words, particularly in the East : how Taiwanese followers perceive leaders’ promotion of ethical actions differently from followers in the States

Wang, An-Chih; Chen, Yanyu; Wang, Sheng-Bin; Lin, Yi-Chieh - In: Journal of management studies : JMS 60 (2023) 2, pp. 372-399

Persistent link: https://www.econbiz.de/10014307701

Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry

Tai, Yang-Fei; Wang, Yi-Chieh; Luo, Ching-Ching - In: Service business 15 (2021) 4, pp. 667-694

Persistent link: https://www.econbiz.de/10012794106

Systematic review of the elements and service standards of delightful service

Wang, Jen Chun; Wang, Yi-Chieh; Tai, Yang-Fei - In: International journal of contemporary hospitality management 28 (2016) 7, pp. 1310-1337

Persistent link: https://www.econbiz.de/10011596010

Analysis and benchmarking of greenhouse gas emissions of luxury hotels

Huang, Kuo-Tsang; Wang, Jen Chun; Wang, Yi-Chieh - In: International journal of hospitality management 51 (2015), pp. 56-66

Persistent link: https://www.econbiz.de/10011413945

Effective training methods for fostering exceptional service employees

Luo, Ching-Ching; Wang, Yi-Chieh; Tai, Yang-Fei - In: Journal of hospitality and tourism insights 2 (2019) 4, pp. 469-488

Persistent link: https://www.econbiz.de/10012131623

Effective training methods for fostering exceptional service employees

Luo, Ching-Ching; Wang, Yi-Chieh; Tai, Yang-Fei - In: Journal of Hospitality and Tourism Insights 2 (2019) 4, pp. 469-488

Purpose: The purpose of this paper is to examine the essential abilities service employees need to deliver an exceptional service that delights customers and to identify effective methods to train exceptional service employees. Design/methodology/approach: The authors conducted in-depth...

Persistent link: https://www.econbiz.de/10012278096

Systematic review of the elements and service standards of delightful service

Chun Wang, Jen; Wang, Yi-Chieh; Tai, Yang-Fei - In: International Journal of Contemporary Hospitality Management 28 (2016) 7, pp. 1310-1337

Purpose The purpose of this paper is to study the components and service standards of delightful service by conducting a comprehensive literature review and applying the Delphi survey method. Design/methodology/approach This study conducted a three-round Delphi survey to consolidate the...

Persistent link: https://www.econbiz.de/10014764692

Service responses to emotional states of business customers

Wang, Yi-chieh; Beise-Zee, Rian - In: Managing service quality : MSQ ; an international journal 23 (2013) 1, pp. 43-61

Persistent link: https://www.econbiz.de/10009770752

Preencounter affective states of business travelers and service responses

Wang, Yi-chieh; Beise-Zee, Rian - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 634-655

Persistent link: https://www.econbiz.de/10010127344

Service responses to emotional states of business customers

Wang, Yi-Chieh; Beise-Zee, Rian - In: Managing service quality : MSQ ; an international journal 23 (2013) 1, pp. 43-61

Persistent link: https://www.econbiz.de/10010070378