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Search: person:"Zahorik, Anthony J."
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Qualitätsmanagement
3
Dienstleistungsqualität
2
Product quality
2
Produktqualität
2
Quality management
2
Service quality
2
Accounting
1
Capital income
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Dienstleistungsbetrieb
1
Entscheidungsunterstützungssystem
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Financial services
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English
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Zahorik, Anthony J.
8
Rust, Roland T.
7
Keiningham, Timothy L.
4
Keiningham, Timothy
1
Kordupleski, Raymond E.
1
Shocker, Allan D
1
Stewart, David W
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Zahorik, Anthony J
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California management review : CMR
1
European Journal of Operational Research
1
Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
1
Interfaces : the INFORMS journal on the practice of operations research
1
Journal of Consumer Research
1
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Journal of retailing
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OLC EcoSci
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1
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1
Determining the return on quality (ROQ)
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy L.
- In:
Handbuch Dienstleistungsmanagement : von der …
,
(pp. 873-898)
.
2001
Persistent link: https://www.econbiz.de/10001599043
Saved in:
2
Return on Quality (ROQ): Making Service Quality Financially Accountable
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy L.
- In:
Journal of marketing
59
(
1995
)
2
,
pp. 58-70
Persistent link: https://www.econbiz.de/10005997274
Saved in:
3
Return on quality (ROQ) : making service quality financially accountable
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy
-
1994
Persistent link: https://www.econbiz.de/10000888243
Saved in:
4
Return on quality : measuring the financial impact of your company's quest for quality
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy L.
-
1994
Persistent link: https://www.econbiz.de/10004184355
Saved in:
5
A nonhierarchical brand switching model for inferring market structure
Zahorik, Anthony J.
- In:
European Journal of Operational Research
76
(
1994
)
2
,
pp. 344-358
Persistent link: https://www.econbiz.de/10005151928
Saved in:
6
Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy L.
- In:
Interfaces : the INFORMS journal on the practice of …
24
(
1994
)
6
,
pp. 120
Persistent link: https://www.econbiz.de/10006343505
Saved in:
7
Customer Satisfaction, Customer Retention, and Market Share
Rust, Roland T.
;
Zahorik, Anthony J.
- In:
Journal of retailing
69
(
1993
)
2
,
pp. 193-215
Persistent link: https://www.econbiz.de/10006638515
Saved in:
8
Why Improving Quality Doesn't Improve Quality (Or Whatever Happened to Marketing?)
Kordupleski, Raymond E.
;
Rust, Roland T.
;
Zahorik, …
- In:
California management review : CMR
35
(
1993
)
3
,
pp. 82-95
Persistent link: https://www.econbiz.de/10006639897
Saved in:
9
Competitive Market Structure Analysis: A Comment on Problems. [Competitive Market Structure Analysis: Principal Partitioning of Revealed Substitutabilities].
Shocker, Allan D
;
Zahorik, Anthony J
;
Stewart, David W
- In:
Journal of Consumer Research
11
(
1984
)
3
,
pp. 836-41
Persistent link: https://www.econbiz.de/10005739016
Saved in:
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