Search Results - subject:"American Customer Satisfaction Index"

Balancing short-term gains and long-term success in lodging : the role of customer satisfaction and price in hotel profitability model

Demydyuk, Ganna V.; Carlbäck, Mats - In: Tourism economics : the business and finance of tourism … 30 (2024) 4, pp. 844-875

Persistent link: https://www.econbiz.de/10014580960

Measuring efficiency and satisfaction in the context of digital transformation

Krejnus, Matej; Repková Štofková, Katarína; … - In: Administrative Sciences : open access journal 14 (2024) 9, pp. 1-26

the work were data envelopment analysis, "DEA", and the American Customer Satisfaction Index, "ACSI". Other methods used … use of public electronic services in the EU, and applies the method of measuring satisfaction using the American Customer … Satisfaction Index, focused on the central state portal in Slovakia. The main methods that were used to fulfil the objectives of …

Persistent link: https://www.econbiz.de/10015072500

Despite efficiencies, mergers and acquisitions reduce firm value by hurting customer satisfaction

Umashankar, Nita; Bahadir, S. Cem; Bharadwaj, Sundar - In: Journal of marketing 86 (2022) 2, pp. 66-86

Persistent link: https://www.econbiz.de/10013258787

When online reviews meet ACSI : how ACSI moderates the effects of online reviews on hotel revenue

Gao, Baojun; Ding, Xiaojie; Chen, Wenbo; Jiang, Xiangmei; … - In: Journal of travel and tourism marketing 37 (2020) 3, pp. 396-408

Persistent link: https://www.econbiz.de/10012289342

Is customer satisfaction a relevant metric for financial analysts?

Ngobo, Paul-Valentin; Casta, Jean-François; Ramond, Olivier - HAL - 2012

analysts following companies measured by the American Customer Satisfaction Index (ACSI), we find that customer satisfaction …

Persistent link: https://www.econbiz.de/10010899211

Do managers know what their customers think and why?

Hult, G. Tomas M.; Morgeson, Forrest V., III.; Morgan, … - In: Journal of the Academy of Marketing Science 45 (2017) 1, pp. 37-54

Persistent link: https://www.econbiz.de/10011637149

Financial disclosure and customer satisfaction : do companies talking the talk actually walk the walk?

Balvers, Ronald J.; Gaski, John F.; McDonald, Bill - In: Journal of business ethics : JOBE 139 (2016) 1, pp. 29-45

Persistent link: https://www.econbiz.de/10011609404

Development and testing of an assessment model for social enterprises : the case of Capeltic in Mexico

Lobato-Calleros, Maria Odette; Rodriguez, Karla Fabila; … - In: Business process management journal 22 (2016) 5, pp. 1009-1020

Persistent link: https://www.econbiz.de/10011609864

Development and testing of an assessment model for social enterprises

Lobato-Calleros, Maria Odette; Fabila Rodriguez, Karla; … - In: Business Process Management Journal 22 (2016) 5, pp. 1009-1020

Purpose – The trend toward the indiscriminate use of natural resources and social decay has widened the gap between social classes, rich and poor, leaving the poorest unprotected. This situation, with the current financial crisis has also led to the creation of social organizations by the...

Persistent link: https://www.econbiz.de/10014688138

Does Customer Satisfaction lead to Accurate Earnings Forecasts?

Casta, Jean-François; Ramond, Olivier; Ngobo, Paul-Valentin - HAL - 2009

errors. We assembled a dataset of companies studied in the American Customer Satisfaction Index (University of Michigan …

Persistent link: https://www.econbiz.de/10010535374