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  • Search: subject:"Customer services"
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Year of publication
Subject
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Customer services quality 366 Customer services 153 Customer satisfaction 140 Service quality 54 Consumer behaviour 49 Management 44 Customer relations 38 Customer loyalty 37 Banks and banking - Customer services 33 Kundendienst 33 Customer service 32 Electronic commerce 31 Kundenservice 31 Dienstleistungsqualität 30 Kundenmanagement 28 SERVQUAL 28 Banking 27 Service industries 27 Marketing 23 Consumer satisfaction 22 Quality management 22 Relationship marketing 21 Internet 20 Kundenzufriedenheit 20 Banks and banking 18 Qualitätsmanagement 18 Banks 17 Customer services. 17 customer services 16 Malaysia 15 Trust 15 Beziehungsmarketing 14 India 14 Customer service management 13 Hotels 13 Retailing 13 China 12 United Kingdom 12 Airlines 11 Dienstleistung 11
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Online availability
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Undetermined 374 Free 58
Type of publication
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Article 432 Book / Working Paper 178 Other 8 Journal 1
Type of publication (narrower categories)
All
research-article 284 Article in journal 37 Aufsatz in Zeitschrift 37 Bibliographie 22 Thesis 18 case-report 17 conceptual-paper 13 non-article 11 review 10 review-article 9 Congress Report 2 back-matter 2 viewpoint 2 Aufsatzsammlung 1 Biographie 1 Case Study 1 technical-paper 1
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Language
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English 561 Undetermined 57 German 1
Author
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Gounaris, Spiros 5 Edvardsson, Bo 4 Gremler, Dwayne D. 4 Svensson, Göran 4 Acuff, Jerry 3 Andronikidis, Andreas 3 Awan, Hayat M. 3 Bell, Chip R. 3 Cheverton, Peter 3 Kandampully, Jay 3 Laroche, Michel 3 Magnini, Vincent P. 3 Mahapatra, Siba Sankar 3 O'Cass, Aron 3 Rajendran, Chandrasekharan 3 Rolland, Sylvie 3 Sharabi, Moshe 3 Wang, J. Christina 3 Wong, David H. 3 Wood, Wally 3 Yagil, Dana 3 Zemke, Ron 3 Abdullah, Kalthom 2 Akroush, Mamoun N. 2 Amin, Muslim 2 Amirzadeh, Rasoul 2 Andreau, Luisa 2 Antony, Jiju 2 Ashill, Nicholas J. 2 Baccarani, Claudio 2 Bailey, Keith 2 Bellou, Victoria 2 Bennett, Keri 2 Bienstock, Carol C. 2 Biswas, A. 2 Bitner, Mary Jo 2 Bonfanti, Angelo 2 Bradley, Mark 2 Bukhari, Khuram S. 2 Carlson, Jamie 2
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Institution
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Federal Reserve Bank of Chicago 8 University of Western Sydney 4 Federal Reserve Bank of Boston 3 University of Stellenbosch. Faculty of Economic and Management Sciences. Graduate School of Business. 3 Université Paris-Dauphine (Paris IX) 3 College of Business 2 Disney Institute <New York, NY> 2 Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM) 2 School of Management 2 College of Health and Science 1 College of Law and Business 1 Community Affairs Office 1 Community Informatics Research Network Colloquium and Conference 4th 5-7 Nov. 2007 Prato, Italy 1 Customer First International 1 Facultad de Ciencias Económicas y Empresariales, Universidad Complutense de Madrid 1 Federal Reserve Bank of Philadelphia 1 Federal Reserve Board (Board of Governors of the Federal Reserve System) 1 Foundation for Organisational Research and Education 1 Lifeskills International Ltd. <Yorkshire> 1 School of Computing and Mathematics 1 School of Marketing and International Business 1 University of Technology, Sydney 1
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Published in...
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Journal of Services Marketing 64 International Journal of Quality & Reliability Management 29 International Journal of Quality and Service Sciences 23 International Journal of Contemporary Hospitality Management 22 International Journal of Bank Marketing 17 Benchmarking: An International Journal 13 International Journal of Islamic and Middle Eastern Finance and Management 13 The TQM Journal 13 Human Resource Management International Digest 12 Journal of Service Management 12 European Journal of Marketing 11 Strategic Direction 9 Asia Pacific Journal of Marketing and Logistics 8 International Journal of Retail & Distribution Management 8 Proceedings / Federal Reserve Bank of Chicago 8 International Journal of Operations & Production Management 7 Marketing Intelligence & Planning 7 European Business Review 6 Benchmarking : an international journal ; BIJ 5 Communities and Banking 4 International Journal of Pharmaceutical and Healthcare Marketing 4 Journal of Facilities Management 4 Baltic Journal of Management 3 Business Process Management Journal 3 Current Issues in Economics and Finance 3 Economic Policy Review 3 Economics Papers from University Paris Dauphine 3 EuroMed Journal of Business 3 Industrial Management & Data Systems 3 International Journal of Physical Distribution & Logistics Management 3 Journal of Business & Industrial Marketing 3 Journal of Consumer Marketing 3 Journal of Research in Interactive Marketing 3 Measuring Business Excellence 3 Online Information Review 3 The International Journal of Logistics Management 3 The TQM journal : the international review of organizational improvement 3 Working Papers / Federal Reserve Bank of Boston 3 e-Perspectives 3 Banking and Community Perspectives 2
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Source
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Other ZBW resources 349 USB Cologne (EcoSocSci) 138 RePEc 58 ECONIS (ZBW) 39 BASE 34 EconStor 1
Showing 1 - 10 of 619
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Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas - 2023
Persistent link: https://www.econbiz.de/10014281693
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Live support by chatbots with artificial intelligence : A future research agenda
Camilleri, Mark Anthony; Troise, Ciro - In: Service business 17 (2023) 1, pp. 61-80
Persistent link: https://www.econbiz.de/10014282868
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Contemporary Issues in Digital Marketing
Niininen, Outi (contributor) - 2022
Web-marketing;Customer services;International business …
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Persistent link: https://www.econbiz.de/10014458124
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Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Sheth, Jagdish N. (ed.); Jain, Varsha (ed.);  … - 2024
Chapter 1 - Customer-Centric Support Services: An Introduction to the next frontier for competitive advantage in the digital era -- Chapter 2 - Customer-Centric Support Services in the Digital Era -- Chapter 3 - Information as a Service for Consumer Decision Making -- Chapter 4 - The role of...
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Persistent link: https://www.econbiz.de/10014444013
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Competitive digital innovation : transforming products, processes and business models to win in the digital economy
Basu, Amit; Muylle, Steve - 2023
Chapter 1: Introduction -- Chapter 2: Digitally Enhancing Market-facing Processes -- Chapter 3: Digitally Enhancing Existing Products -- Chapter 4: Creating New Digital Products -- Chapter 5: Engaging Consumers -- Chapter 6: Digital Intermediaries -- Chapter 7: Digital Revenue Models -- Chapter...
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Persistent link: https://www.econbiz.de/10014281671
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Crowdsourcing-based business model for online customer service : a case study
Majava, Jukka; Hyvärinen, Kaisa - In: International journal of value chain management : IJVCM 13 (2022) 1, pp. 33-46
Persistent link: https://www.econbiz.de/10013258384
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Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia; Allon, Gad; Bassamboo, Achal - In: Manufacturing & service operations management : M & SOM 24 (2022) 2, pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
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Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas - In: Benchmarking : an international journal 29 (2022) 8, pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
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Impacting communication in optometry : enhancing health-service experiences
Vom Lehn, Dirk; Allen, Peter M.; Webb, Helena; Evans, … - In: European journal of marketing 56 (2022) 9, pp. 2546-2557
Persistent link: https://www.econbiz.de/10013457371
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Factors influencing consumers' convenience shopping of industrial products : a study of kinondoni district
Mkwizu, Kezia H.; Wilbard, Juliana G.; Mbilinyi, Bahati D. - In: Business management review : journal of the University … 21 (2018) 1, pp. 23-33
Persistent link: https://www.econbiz.de/10012051165
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