Martínez, Patricia - In: International Journal of Contemporary Hospitality Management 27 (2015) 5, pp. 896-917
Purpose – This study aims to propose a hierarchy of effects model to study three antecedents of green loyalty: green … and green overall image on green loyalty in a hospitality setting, following the framework of the hierarchy of effects … model. By complementing previous studies on customer loyalty in the environmental context and exploring the relationships …