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Search: subject:"Kunde"
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Subject
All
Kundenzufriedenheit
13,873
Customer satisfaction
13,871
Beziehungsmarketing
7,394
Relationship marketing
7,384
Service quality
6,697
Dienstleistungsqualität
6,696
Konsumentenverhalten
6,656
Consumer behaviour
6,655
Kundenwert
2,579
Customer value
2,460
Beschwerdemanagement
1,642
Complaint management
1,642
Customer service
1,183
Kundenservice
1,181
Online retailing
1,142
Online-Handel
1,142
Satisfaction
1,097
Deutschland
1,047
Arbeitszufriedenheit
1,039
Job satisfaction
1,031
Qualitätsmanagement
1,002
Germany
988
Electronic Commerce
962
Quality management
939
E-commerce
914
Emotion
913
Holiday behaviour
900
Urlaubsverhalten
900
Einzelhandel
868
customer satisfaction
855
Retail trade
843
Markenimage
812
Brand management
811
Markenführung
811
Brand image
809
Vertrauen
805
Confidence
792
Bank
740
USA
731
Hotel industry
729
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Undetermined
7,030
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2,930
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Article
14,443
Book / Working Paper
4,863
Journal
33
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Article in journal
13,033
Aufsatz in Zeitschrift
13,033
Aufsatz im Buch
1,377
Book section
1,377
Hochschulschrift
946
Thesis
641
Graue Literatur
629
Non-commercial literature
629
Working Paper
419
Arbeitspapier
418
Case study
206
Fallstudie
206
Dissertation u.a. Prüfungsschriften
198
Collection of articles of several authors
184
Sammelwerk
184
Aufsatzsammlung
131
Conference paper
127
Konferenzbeitrag
127
Ratgeber
78
Guidebook
69
Bibliografie enthalten
61
Bibliography included
61
Lehrbuch
42
Collection of articles written by one author
40
Konferenzschrift
40
Sammlung
40
Textbook
34
Handbook
22
Handbuch
22
Conference proceedings
19
Reprint
15
Interview
13
Statistik
13
Umfrage
12
Amtsdruckschrift
10
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10
Bibliografie
9
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7
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6
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6
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English
16,463
German
2,702
Undetermined
150
French
23
Italian
7
Polish
4
Swedish
4
Dutch
2
Russian
2
Czech
1
Danish
1
Portuguese
1
Slovak
1
Spanish
1
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Author
All
Homburg, Christian
78
Han, Heesup
67
Kumar, V.
52
Mattila, Anna S.
52
Bauer, Hans H.
40
Stauss, Bernd
40
Svensson, Göran
37
Mittal, Vikas
36
Bruhn, Manfred
35
Huber, Frank
33
Aksoy, Lerzan
32
Wong, IpKin Anthony
31
Gil Saura, Irene
30
Verhoef, Peter C.
30
Ringle, Christian M.
28
Usman, Osly
28
Gelbrich, Katja
27
Matzler, Kurt
27
Hyun, Sunghyup Sean
25
Prayag, Girish
25
Prentice, Catherine
25
Hammerschmidt, Maik
24
Jang, Soocheong
24
McColl-Kennedy, Janet R.
24
Prybutok, Victor R.
24
Evanschitzky, Heiner
23
Keiningham, Timothy
23
Sparks, Beverley
23
Söderlund, Magnus
23
Roschk, Holger
22
Sharma, Piyush
22
Töpfer, Armin
22
Eggert, Andreas
21
Gustafsson, Anders
21
Shahin, Arash
21
Balaji, M. S.
20
Bilgihan, Anil
20
Edvardsson, Bo
20
Fürst, Andreas
20
Lee, Choong-Ki
20
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Institution
All
Springer Fachmedien Wiesbaden
68
Verlag Dr. Kovač
22
National Bureau of Economic Research
20
Books on Demand GmbH <Norderstedt>
12
Nomos Verlagsgesellschaft
7
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
7
RWTH Aachen
6
IGI Global
5
Shaker Verlag
5
Erasmus Research Institute of Management
4
Fördergesellschaft Marketing an der Universität Augsburg
4
Haufe-Lexware GmbH & Co. KG
4
Technische Universität Hamburg
4
USA / Bureau of the Census
4
World Trade Organization
4
Eric Cuvillier <Firma>
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachhochschule Reutlingen / European School of Business
3
Friedrich-Schiller-Universität Jena
3
Institut für Selbstbedienung <Köln>
3
UVK Verlagsgesellschaft mbH
3
Universität Mannheim
3
Academy of Marketing Science
2
Academy of Marketing Science / Annual Conference <2017, Coronado, Calif.>
2
Brandenburgische Technische Universität Cottbus-Senftenberg
2
Bundesverband der Selbständigen
2
De Gruyter Oldenbourg
2
Deutsche Marketing-Vereinigung
2
Deutschland / Bundeswehr / Universität Hamburg
2
Europa-Universität Viadrina Frankfurt (Oder)
2
Forschungsgemeinschaft Qualitätssicherung
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
Institut für Marktorientierte Unternehmensführung Mannheim
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Karlsruher Institut für Technologie
2
Kassel University Press GmbH
2
Logos Verlag Berlin
2
National Consumer Council
2
Nordic Council of Ministers
2
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Published in...
All
Journal of retailing and consumer services
471
International journal of hospitality management
425
Journal of business research : JBR
417
The journal of services marketing
227
The service industries journal
218
Tourism management : research, policies, practice
189
SpringerLink / Bücher
186
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
178
Journal of travel and tourism marketing
175
Journal of hospitality marketing & management
171
Industrial marketing management : the international journal for industrial and high-tech firms
162
International journal of contemporary hospitality management
161
Journal of service research : JSR
120
Services marketing quarterly
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
Cogent business & management
111
Journal of the Academy of Marketing Science
103
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
100
Service business
98
Journal of service management
96
Journal of air transport management
95
Psychology & marketing
95
Asia Pacific journal of marketing and logistics
93
The TQM journal : the international review of organizational improvement
91
Journal of strategic marketing
87
Tourism management perspectives : TMP
86
Journal of marketing
85
International journal of productivity and quality management : IJPQM
81
The international journal of bank marketing : IJBM
77
The journal of business & industrial marketing
77
European journal of marketing : EJM
75
International journal of services and operations management
74
International journal of quality and service sciences
73
Managing service quality : MSQ ; an international journal
71
Journal of retailing
70
Total quality management & business excellence
68
Journal of marketing management : MM
64
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
International journal of electronic customer relationship management : IJECRM
61
Journal of Asian finance, economics and business : JAFEB
60
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Source
All
ECONIS (ZBW)
18,609
USB Cologne (EcoSocSci)
705
USB Cologne (business full texts)
22
EconStor
2
RePEc
1
Showing
19,031
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19,040
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19,339
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19031
Akzeptanzmessung bei modernen Informations- und Kommunikationstechnologien : theoretische und empirische Ergebnisse am Beispiel multimedialer Kundeninformationssysteme
Swoboda, Bernhard
-
1996
Persistent link: https://www.econbiz.de/10013428693
Saved in:
19032
Kundenzufriedenheit : Analyse, Messbarkeit und Zertifizierung
Scharnbacher, Kurt
-
1996
Persistent link: https://www.econbiz.de/10014007281
Saved in:
19033
Kundenzufriedenheit : wie Kundentreue im Dienstleistungsbereich die Rentabilität steigert
Quartapelle, Alberto Q.
-
1996
Persistent link: https://www.econbiz.de/10014003696
Saved in:
19034
When consumers complain
Best, Arthur
-
1981
Persistent link: https://www.econbiz.de/10000052961
Saved in:
19035
Police complaints procedure : Minutes of evidence
1981
Persistent link: https://www.econbiz.de/10003168499
Saved in:
19036
Kundenpotentialanalyse im Kundenstamm von Unternehmen
Schulz, Bernhard
-
1995
Persistent link: https://www.econbiz.de/10000545874
Saved in:
19037
Migrationsbedingte Kundenabwanderung bei Sparkassen
Riekeberg, Marcus
-
1995
Persistent link: https://www.econbiz.de/10000546457
Saved in:
19038
Das deutsche Ladenschlußgesetz auf dem Prüfstand : binnenhandels- und wettbewerbspolitische sowie beschäftigungspolitische und arbeitsrechtliche Überlegungen
Täger, Uwe Christian
;
Vogler-Ludwig, Kurt
;
Munz, Sonja
; …
-
1995
Persistent link: https://www.econbiz.de/10000548016
Saved in:
19039
Hotel guest satisfaction : measurements and implications
Meyer, Anton
;
Westerbarkey, Peter
-
1995
Persistent link: https://www.econbiz.de/10000532726
Saved in:
19040
Customer satisfaction measurement : Kundenzufriedenheitsmessung als Informationsgrundlage des Hersteller- und Handelsmarketing am Beispiel der Automobilwirtschaft
Korte, Christian
-
1995
Persistent link: https://www.econbiz.de/10000541967
Saved in:
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