tom Dieck, M. Claudia; Jung, Timothy Hyungsoo; Kim, Woo Gon - In: International Journal of Contemporary Hospitality Management 29 (2017) 1, pp. 530-550
) in the luxury hotel context, integrating satisfaction and continued usage intention, using a mixed-method approach. SMNs … interviews and 258 questionnaires with luxury hotel guests. Following the collection of data, interviews and questionnaires were … influence luxury hotel guests’ SMNs continued usage intention. Practical implications This study suggests that hotel managers …