Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service behavior"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
13
Service quality
13
Arbeitsverhalten
12
Work behaviour
12
Customer service
7
Kundenservice
7
Prosocial service behavior
7
Hotel industry
5
Hotellerie
5
Tourism employees
5
Tourismusberufe
5
Führungsstil
4
Leadership style
4
Beziehungsmarketing
3
Extra-role service behavior
3
Leistungsmotivation
3
Psychological empowerment
3
Relationship marketing
3
Service behavior
3
Work motivation
3
Arbeitskräfte
2
Arbeitszufriedenheit
2
Austauschtheorie
2
Career development
2
China
2
Dienstleistungssektor
2
Emotion
2
Erwerbsverlauf
2
Flight attendant
2
Gastgewerbe
2
Hospital
2
Hospitality industry
2
Job autonomy
2
Job satisfaction
2
Karriereplanung
2
Krankenhaus
2
Occupational attainment
2
Organizational behaviour
2
Service industry
2
Social behaviour
2
more ...
less ...
Online availability
All
Undetermined
20
Free
1
Type of publication
All
Article
23
Type of publication (narrower categories)
All
Article in journal
23
Aufsatz in Zeitschrift
23
Language
All
English
23
Author
All
Chow, Cheris W. C.
2
Hai, Shenyang
2
Loi, Raymond
2
Park, In-Jo
2
Asante, Daniel
1
Asante, Eric Adom
1
Bi, Xinhua
1
Cao, Qiqi
1
Cheng, Tien-Ming
1
Chi, Ming
1
Choi, Hyung-Min
1
Chu, Fulei
1
Dang, Dinh-Chien
1
Darvishi, Maryam
1
Gupta, Sahil
1
Gursoy, Dogan
1
Gutierrez, Leopoldo
1
Hong, Ci-Yao
1
Huan, Li
1
Huang, Yingying
1
Huang, Zhuowei
1
Hur, Won-Moo
1
Kang, Hee Jung
1
Kerse, Gökhan
1
Kim, Haemi
1
Kim, Peter Beomcheol
1
Kim, Woo Gon
1
Kwamega, Michael
1
Lai, Jennifer Y. M.
1
Lee, Kyehoon
1
Li, Yanbin
1
Li, Yuan
1
Lim, Weng Marc
1
Lin, Meizhen
1
Ling, Qian
1
Liu, Pei
1
Liu, Shanshi
1
Liu, Shijie
1
Liu, Yunshuo
1
Lloréns-Montes, Francisco Javier
1
more ...
less ...
Published in...
All
International journal of hospitality management
6
International journal of contemporary hospitality management
2
Journal of air transport management
2
Journal of retailing and consumer services
2
Tourism management : research, policies, practice
2
Tourism management perspectives : TMP
2
Journal of business and psychology
1
Journal of hospitality marketing & management
1
Journal of management & organization : JMO
1
Journal of organizational behavior management
1
Journal of service theory and practice
1
Research in world economy
1
The journal of brand management : an international journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
23
Showing
1
-
10
of
23
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Harnessing brand authenticity to promote prosocial
service
behavior
Lim, Weng Marc
;
Malik, Nishtha
;
Gupta, Sahil
;
Rai, Himanshu
- In:
The journal of brand management : an international journal
31
(
2024
)
4
,
pp. 449-468
Persistent link: https://www.econbiz.de/10014583679
Saved in:
2
How does AI technology integration affect employees' proactive service behaviors? : a transactional theory of stress perspective
Huang, Yingying
;
Gursoy, Dogan
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462372
Saved in:
3
The two faces of Artificial Intelligence (AI) : analyzing how AI usage shapes employee behaviors in the hospitality industry
Liu, Yunshuo
;
Li, Yanbin
;
Song, Keni
;
Chu, Fulei
- In:
International journal of hospitality management
122
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015072290
Saved in:
4
How does the anthropomorphism of service robots impact employees' role
service
behavior
in the workplace?
Yang, Yihao
;
Chi, Ming
;
Bi, Xinhua
;
Xu, Yongshun
- In:
International journal of hospitality management
122
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015072224
Saved in:
5
Can customer participation promote hospitality frontline employees' extra-role
service
behavior
?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
6
The inverted-U influence of leader benevolence on extra-role customer
service
behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
7
"Render Good for Evil" or "Take an Eye for an Eye"? : The double-edged sword of customer mistreatment
Lu, Wenzhu
;
Wu, Haibo
;
Liu, Shanshi
;
Sun, Bo
- In:
Journal of business and psychology
38
(
2023
)
4
,
pp. 941-953
Persistent link: https://www.econbiz.de/10014339241
Saved in:
8
Team leader humility and team proactive customer
service
behavior
: a regulatory focus perspective
Cao, Qiqi
;
Yang, Sainan
;
Wang, Xiao
;
Huang, Zhuowei
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014440004
Saved in:
9
Relaxation, morning recovery state and customer- and coworker-directed extra-role
service
behavior
: the moderating effect of work-family interface
Park, Hyewon
;
Hur, Won-Moo
;
Rhee, Seung-Yoon
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 748-770
Persistent link: https://www.econbiz.de/10014448084
Saved in:
10
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
