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Search: subject:"Service employee"
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Dienstleistungsqualität
17
Service industry
17
Service quality
17
Dienstleistungssektor
16
Beziehungsmarketing
15
Relationship marketing
15
Customer satisfaction
14
Kundenzufriedenheit
14
Customer service
13
Kundenservice
13
Arbeitsverhalten
10
Arbeitszufriedenheit
10
Job satisfaction
10
Work behaviour
10
Service employee
9
Job performance
8
Arbeitsleistung
6
Consumer behaviour
6
Konsumentenverhalten
6
Tourism employees
6
Tourismusberufe
6
Dienstleistungsberufe
5
Service workers
5
Creativity
4
Customer integration
4
Kundenintegration
4
Service employee performance
4
Dienstleistungsmarketing
3
Emotion
3
Employee engagement
3
Employee retention
3
Frontline service employee
3
Kreativität
3
Leistungsmotivation
3
Mitarbeiterbindung
3
Salespeople
3
Services
3
Services marketing
3
Verkaufspersonal
3
Work motivation
3
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Online availability
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Undetermined
27
Free
2
Type of publication
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Article
36
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Article in journal
30
Aufsatz in Zeitschrift
30
research-article
2
Aufsatz im Buch
1
Book section
1
Language
All
English
33
Undetermined
3
Author
All
Auh, Seigyoung
2
Bell, Simon J.
2
Chou, Cindy Yunhsin
2
Feng, Jie
2
Fisher, Michelle
2
Geng, Zizhen
2
Haddad, Abeer
2
Hur, Won-Moo
2
Liu, Chao
2
Liu, Xinmei
2
Moon, Taewon
2
Rhee, Seung-Yoon
2
Akamavi, Raphaël K.
1
Ali, Ahsan
1
Armstrong, Steven J.
1
Bachrach, Daniel G.
1
Bahadur, Waseem
1
Banu, Ayşe
1
Baş, Elmadağ
1
Boczkowska, Katarzyna
1
Bone, Sterling A.
1
Carlson, Les
1
Chen, Shou-Wei
1
Cho, Seong Do
1
Danaher, Peter J.
1
Danaher, Tracey S.
1
Eilert, Meike
1
Ellinger, Alexander E.
1
Ellinger, Andrea D.
1
Fombelle, Paul W.
1
Gentry, Jim
1
Gill, Manpreet
1
Groth, Markus
1
Guan, Xinhua
1
Guo, Weining
1
Hadwich, Karsten
1
He, Yingxin
1
Hill, Sally Rao
1
Holmqvist, Jonas
1
Huan, Tzung-cheng
1
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Journal of business research : JBR
3
Journal of Business Research
2
Journal of service management
2
The journal of services marketing
2
AMS review : official publication of the Academy of Marketing Science
1
Asian journal of business and accounting : AJBA
1
Australasian marketing journal
1
China-focused cases : selected winners of the CEIBS global case contest
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
European journal of marketing
1
Information technology & tourism
1
International Advances in Economic Research
1
International Journal of Contemporary Hospitality Management
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of human resource management
1
Journal of Islamic marketing
1
Journal of Services Marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing
1
Journal of marketing research
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
Problems and perspectives in management : PPM ; international research journal
1
Psychology & marketing
1
Service business
1
The service industries journal
1
Tourism management : research, policies, practice
1
Tourism review
1
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ECONIS (ZBW)
31
RePEc
3
Other ZBW resources
2
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1
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10
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36
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1
The customer is often wrong : investigating the influence of customer failures and apologies on frontline
service
employee
well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Perceived high performance work systems (HPWS) and employee service performance in the automotive industry
Rashida Mat Rani
;
Normy Rafida Abdul Rahman
;
Nurul …
- In:
Asian journal of business and accounting : AJBA
14
(
2021
)
2
,
pp. 231-254
Persistent link: https://www.econbiz.de/10013363680
Saved in:
3
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
4
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
5
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
6
Investigating the effect of employee empathy on service loyalty : the mediating role of trust in and satisfaction with a
service
employee
Bahadur, Waseem
;
Khan, Ali Nawaz
;
Ali, Ahsan
;
Usman, …
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
3
,
pp. 229-252
Persistent link: https://www.econbiz.de/10012258657
Saved in:
7
Empowering education with crowdfunding : the role of crowdfunded resources and crowd screening
Zhou, Chen
;
Gill, Manpreet
;
Liu, Qiang
- In:
Journal of marketing research
59
(
2022
)
1
,
pp. 97-117
Persistent link: https://www.econbiz.de/10012801831
Saved in:
8
Customer participation, value co-creation and customer loyalty : evidence from Umrah travel agencies in Indonesia
Mursid, Ali
;
Wu, Cedric Hsi-Jui
- In:
Journal of Islamic marketing
13
(
2022
)
3
,
pp. 628-648
Persistent link: https://www.econbiz.de/10012880208
Saved in:
9
Wellness tourism : customer-perceived value on customer engagement
Xie, Lishan
;
Guan, Xinhua
;
He, Yingxin
;
Huan, Tzung-cheng
- In:
Tourism review
77
(
2022
)
3
,
pp. 859-876
Persistent link: https://www.econbiz.de/10013368780
Saved in:
10
When does
service
employee
's accent matter? : examining the moderating effect of service type, service criticality and accent service congruence
Hill, Sally Rao
;
Tombs, Alastair G.
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1985-2013
Persistent link: https://www.econbiz.de/10013352675
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