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Year of publication
Subject
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Consumer behaviour 11 Konsumentenverhalten 11 Beziehungsmarketing 8 Relationship marketing 8 Customer satisfaction 7 Dienstleistungsqualität 7 Kundenzufriedenheit 7 Service quality 7 Customer-employee interaction 6 Customer service 4 Kundenservice 4 Arbeitspsychologie 2 Causal attribution 2 Consumer-to-SST interaction 2 Consumer-to-employee interaction 2 Customer engagement 2 Customer integration 2 Einzelhandel 2 Emotion 2 Interaction environment 2 Kundenintegration 2 Organizational psychology 2 Positive and negative interactional service experience 2 Retail patronage 2 Retail trade 2 Self-service technology (SST) 2 customer-employee interaction 2 digital personnel management 2 employee interaction 2 human resource management 2 manager-employee interaction 2 social media 2 Arbeitsverhalten 1 Brand management 1 Branding 1 CEB 1 CEI 1 Co-production 1 Cognition 1 Corporate reputation 1
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Online availability
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Undetermined 14 Free 2
Type of publication
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Article 18
Type of publication (narrower categories)
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Article in journal 13 Aufsatz in Zeitschrift 13 research-article 2 Article 1 Aufsatz im Buch 1 Book section 1
Language
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English 17 Undetermined 1
Author
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Albrecht, Carmen-Maria 2 Aleksandrov, Igor 2 Bornemann, Torsten 2 Draganov, Mikhail 2 Hattula, Stefan 2 Hoyer, Wayne D. 2 Kalinina, Olga 2 Konnikov, Evgenii 2 Lee, Hyun-Joo 2 Yadikin, Vladimir 2 Alavi, Sascha 1 Ali, Elhussein M. S. 1 Aquino, Karl 1 Babakus, Emin 1 Barykin, Sergej 1 Barykin, Sergey 1 Blomme, Robert J. 1 Boegershausen, Johannes 1 Deitz, George D. 1 Delcourt, Cécile 1 El Haddad, Rania 1 El-Aidie, Safaa Abdelaleem Mohammad 1 Falter, Mareike 1 Guan, Xinhua 1 Habel, Johannes 1 Hadwich, Karsten 1 He, Yingxin 1 Henkel, Alexander P. 1 Hewedi, Mahmoud M. 1 Hickman, Ellie 1 Hoegg, JoAndrea 1 Huan, Tzung-cheng 1 Itani, Omar S. 1 Jha, Subhash 1 Kalra, Ashish 1 Khalifa, Gamal Sayed Ahmed 1 Klaus, Philipp 1 Lemmink, Jos 1 Manthiou, Aikaterini 1 Md Sazzad Hossain 1
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Published in...
All
Journal of retailing and consumer services 2 A Research Agenda for Service Marketing 1 European Political Economy Review 1 International Journal of Retail & Distribution Management 1 International journal of business environment : IJBE 1 International journal of research in marketing : IJRM ; official journal of the European Marketing Academy 1 International journal of retail & distribution management 1 Journal of Open Innovation: Technology, Market, and Complexity 1 Journal of Service Management 1 Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology 1 Journal of open innovation : technology, market, and complexity 1 Journal of service management 1 Journal of service research : JSR 1 Management communication quarterly : an international journal 1 The international review of retail, distribution and consumer research 1 The service industries journal 1 Tourism review 1
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Source
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ECONIS (ZBW) 14 Other ZBW resources 2 EconStor 1 RePEc 1
Showing 1 - 10 of 18
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Emotions in service encounters : a review and research agenda
Delcourt, Cécile - In: A Research Agenda for Service Marketing, (pp. 93-129). 2024
Persistent link: https://www.econbiz.de/10014517956
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Determinants of customer engagement behaviour in hospitality industry : evidence from Vietnam
Vo Thi Thu Hong; Khalifa, Gamal Sayed Ahmed; Md Sazzad … - In: International journal of business environment : IJBE 14 (2023) 1, pp. 94-118
Persistent link: https://www.econbiz.de/10014234428
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Personnel management digital model based on the social profiles' analysis
Barykin, Sergey; Kalinina, Olga; Aleksandrov, Igor; … - In: Journal of Open Innovation: Technology, Market, and … 6 (2020) 4, pp. 1-19
communication roles and thus relates to technologies of social profile analysis regarding employee interaction within the digital …
Persistent link: https://www.econbiz.de/10012620461
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Personnel management digital model based on the social profiles' analysis
Barykin, Sergej; Kalinina, Olga; Aleksandrov, Igor; … - In: Journal of open innovation : technology, market, and … 6 (2020) 4/152, pp. 1-19
communication roles and thus relates to technologies of social profile analysis regarding employee interaction within the digital …
Persistent link: https://www.econbiz.de/10012389072
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Wellness tourism : customer-perceived value on customer engagement
Xie, Lishan; Guan, Xinhua; He, Yingxin; Huan, Tzung-cheng - In: Tourism review 77 (2022) 3, pp. 859-876
Persistent link: https://www.econbiz.de/10013368780
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Beyond good and bad : challenging the suggested role of emotions in customer experience (CX) research
Manthiou, Aikaterini; Hickman, Ellie; Klaus, Philipp - In: Journal of retailing and consumer services 57 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012305348
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Customer service well-being : scale development and validation
Falter, Mareike; Hadwich, Karsten - In: The service industries journal 40 (2020) 1/2, pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
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Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement : does relationship duration matter?
Itani, Omar S.; El Haddad, Rania; Kalra, Ashish - In: Journal of retailing and consumer services 53 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012171892
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The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter
Röding, Tobias; Nimmermann, Frederic; Steinmann, Sascha; … - In: The international review of retail, distribution and … 29 (2019) 5, pp. 482-503
Persistent link: https://www.econbiz.de/10012209614
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Discounting humanity : when consumers are price conscious, employees appear less human
Henkel, Alexander P.; Boegershausen, Johannes; Hoegg, … - In: Journal of consumer psychology : JCP : the official … 28 (2018) 2, pp. 272-292
Persistent link: https://www.econbiz.de/10011858686
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