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Search: subject:"front-office"
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front office
3
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
SERVQUAL
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Service quality
2
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back office
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insurance
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Maria, Bente Florina
2
Akgunduz, Yilmaz
1
Akşin, Zeynep
1
Alenyà, Guillem
1
Alkan, Ceylan
1
Andriella, Antonio
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Antonello, Zanfei
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Benevolo, Clara
1
Bulchand-Gidumal, Jacques
1
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Coll, Santiago Forgas
1
Cristian, Bente Corneliu
1
Cristian, Benţe Corneliu
1
Davide, Arduini
1
Federico, Belotti
1
Florin, Ionita
1
Gaspani, Fabio
1
Gerolamo, Giungato
1
Gharavi, Hosein
1
Gök, Özge Adan
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Hu, Feng
1
Huertas-Garcia, Ruben
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Ioan, Radu
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Jouini, Oualid
1
Koole, Ger M.
1
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Luigi, Reggi
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Mario, Denni
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OZLEN, M. Kursad
1
Spinelli, Riccardo
1
Teichert, Thorsten
1
Trivedi, Rohit
1
Wirtz, Jochen
1
Zeithaml, Valarie A.
1
НИКОЛАЕВИЧ, НОВАК СЕРГЕЙ
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International journal of contemporary hospitality management
2
Acta Universitatis Danubius / Oeconomica
1
Acta Universitatis Danubius. OEconomica
1
Annals of Faculty of Economics
1
Conferinta Stiintifica Internationala Logos Universalitate Mentalitate Educatie Noutate - Lumen International Scientific Conference Logos Universality Mentality Education Novelty
1
Economia dei Servizi
1
Employee relations
1
European journal of operational research : EJOR
1
Informatica Economica
1
International Journal of Services, Economics and Management
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Journal of Community Positive Practices
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Journal of the Academy of Marketing Science
1
Service business
1
The service industries journal
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ECONIS (ZBW)
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1
The effects of gender and personality of robot assistants on customers’ acceptance of their service
Coll, Santiago Forgas
;
Huertas-Garcia, Ruben
; …
- In:
Service business
16
(
2022
)
2
,
pp. 359-389
Persistent link: https://www.econbiz.de/10013273624
Saved in:
2
Front-office
multitasking between service encounters and back-office tasks
Legros, Benjamin
;
Jouini, Oualid
;
Akşin, Zeynep
; …
- In:
European journal of operational research : EJOR
287
(
2020
)
3
,
pp. 946-963
Persistent link: https://www.econbiz.de/10012293987
Saved in:
3
Using hotel reviews to assess hotel frontline employees' roles and performances
Hu, Feng
;
Trivedi, Rohit
;
Teichert, Thorsten
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1796-1822
Persistent link: https://www.econbiz.de/10013412103
Saved in:
4
"We have to take care of them" :
front
office
workers and the secret sexual encounters of guests in high-end hotels
Gaspani, Fabio
- In:
Employee relations
44
(
2022
)
4
,
pp. 913-925
Persistent link: https://www.econbiz.de/10013355298
Saved in:
5
How are the exchange relationships of
front
office
employees reflected on customers?
Akgunduz, Yilmaz
;
Alkan, Ceylan
;
Gök, Özge Adan
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 798-821
Persistent link: https://www.econbiz.de/10013362143
Saved in:
6
Human Resources from
Front
Office
Secrvices
MINEA, Ph.D. Candidate Alina
- In:
Conferinta Stiintifica Internationala Logos …
1
(
2011
)
February
,
pp. 109-109
, development and diversification of spiritual and social needs that can be met by services. The staff from
front-office
services …
Persistent link: https://www.econbiz.de/10008872124
Saved in:
7
Employee Satisfaction Survey on the Life Insurance Industry
Cristian, Bente Corneliu
;
Maria, Bente Florina
- In:
Acta Universitatis Danubius. OEconomica
(
2014
)
4(4)
,
pp. 145-154
insurance. Considering that the number of researches that analyze the
front
office
employees` satisfaction is rather low we …
Persistent link: https://www.econbiz.de/10011152663
Saved in:
8
Cost-effective service excellence
Wirtz, Jochen
;
Zeithaml, Valarie A.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
1
,
pp. 59-80
Persistent link: https://www.econbiz.de/10011865100
Saved in:
9
COMPARISON OF THE ADOPTION OF KNOWLEDGE MANAGEMENT SYSTEMS AMONG THE EMPLOYEES OF A TURKISH MUNICIPALITY
OZLEN, M. Kursad
- In:
Journal of Community Positive Practices
(
2013
)
1
,
pp. 112-129
descriptively identify the difference between the back-office and
front-office
employees€™ adoption of a socio-technical knowledge … groups, although they are more complex for
front-office
staff than for the back-office staff. However,
front-office
staff are …
Persistent link: https://www.econbiz.de/10010907852
Saved in:
10
Infusion of information systems in the stockbroking sector
Gharavi, Hosein
-
2006
The Australian stockbroking sector has been at the forefront of integrating information systems (IS) in its daily operations. Trade and clearance account for a large percentage of processes undertaken in a brokerage house. Upon integration of IS, the trade and clearance processes of the sector...
Persistent link: https://www.econbiz.de/10009440786
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