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Search: subject:"service-profit chain"
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Customer satisfaction
31
Kundenzufriedenheit
24
Dienstleistungsqualität
22
Service quality
22
Job satisfaction
18
Arbeitszufriedenheit
17
Beziehungsmarketing
15
Relationship marketing
15
Service profit chain
14
Service-profit chain
14
Firm performance
10
Unternehmenserfolg
10
Consumer behaviour
6
Konsumentenverhalten
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service profit chain
6
Deutschland
5
Employee retention
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Mitarbeiterbindung
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service-profit chain
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Customer orientation
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Dienstleistungssektor
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Employee engagement
4
Service industry
4
customer satisfaction
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employee satisfaction
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Arbeitskräfte
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Betriebliche Wertschöpfung
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Customer engagement
3
Customer service
3
Dienstleistung
3
Emotion
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Gastronomie
3
Internal service quality
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Kundenservice
3
Leistungsmotivation
3
Management
3
Marketing
3
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Derfuß, Klaus
4
Hogreve, Jens
4
Iseke, Anja
4
Prentice, Catherine
3
Babakus, Emin
2
Barnes, Donald C.
2
Cagliano, Raffaella
2
Chicu, Dorina
2
Clinton, Suzanne
2
Fung, Chaktin
2
Hopkins, Christopher D.
2
Jha, Subhash
2
Kelloway, E. Kevin
2
Lam, Desmond
2
Lambert, Abbie
2
Longoni, Annachiara
2
Myrden, Susan E.
2
Neal, Mark
2
Ponder, Nicole
2
Ryan, Gerard
2
Sharma, Piyush
2
Silvestro, Rhian
2
Su, Yong
2
Wong, IpKin Anthony
2
Yavas, Ugur
2
Anderson, Eugene W.
1
Aparicio-Valverde, Mireia
1
Araújo, Claudia Affonso Silva
1
Balaji, M. S.
1
Balaji, M.S.
1
Barros, Chrystina
1
Barwinski, Roman W.
1
Batt, Resemary
1
Batt, Rosemary
1
Benjarongrat, Pichate
1
Bodderas, Mareike
1
Borishade, Taiye Tairat
1
Bouncken, Ricarda B.
1
Briggs, Elten
1
Cavazotte, Flavia
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Faculteit Economie en Bedrijfskunde, Universiteit Gent
1
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Journal of Services Marketing
3
Journal of business research : JBR
3
European Journal of Marketing
2
International journal of contemporary hospitality management
2
International journal of hospitality management
2
Marketing Science
2
The journal of services marketing
2
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
EuroMed Journal of Business
1
European journal of international management : EJIM
1
European journal of marketing : EJM
1
International Journal of Contemporary Hospitality Management
1
International Journal of Operations & Production Management
1
International Journal of Production Economics
1
International journal of business excellence
1
International journal of human resources development and management : IJHRDM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
1
International journal of production research
1
International journal of services and operations management : IJSOM
1
International journal of technology, policy and management : IJTPM
1
Journal of Business Research
1
Journal of Service Theory and Practice
1
Journal of customer behaviour
1
Journal of hospitality marketing & management
1
Journal of marketing
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research
1
Journal of service theory and practice : JSTP
1
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
1
Personnel review
1
Revista de Marketing Online (Journal of Online Marketing)
1
Services marketing quarterly
1
Stanford University Graduate School of Business research paper
1
The journal of accounting and management : JAM
1
The service industries journal
1
Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium
1
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ECONIS (ZBW)
34
Other ZBW resources
10
RePEc
6
BASE
1
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1
The
service-profit
chain
: reflections, revisions, and reimaginations
Hogreve, Jens
;
Iseke, Anja
;
Derfuß, Klaus
- In:
Journal of service research
25
(
2022
)
3
,
pp. 460-477
Persistent link: https://www.econbiz.de/10013395980
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
Do employees' perceptions of diversity management enhance firm’s financial performance : the moderating role of board members’ diversity level
Lim, Juhwan
;
Vaughan, Yue
;
Jang, Jichul
- In:
International journal of contemporary hospitality management
35
(
2023
)
11
,
pp. 3990-4009
Persistent link: https://www.econbiz.de/10014429889
Saved in:
4
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
5
Service-oriented human resource practices and customer outcomes : the
service-profit
chain
perspective
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Personnel review
51
(
2022
)
4
,
pp. 1427-1448
Persistent link: https://www.econbiz.de/10013350893
Saved in:
6
Service-profit
chain
: literature review and recommendations for future research within the restaurant industry
Lambert, Abbie
;
Clinton, Suzanne
;
Tyner, Lee
- In:
International journal of human resources development …
21
(
2021
)
1
,
pp. 35-53
Persistent link: https://www.econbiz.de/10012514337
Saved in:
7
The
service
profit
chain
in healthcare services : a systematic literature exploration
Barros, Chrystina
;
Araújo, Claudia Affonso Silva
- In:
International journal of services and operations …
45
(
2023
)
2
,
pp. 271-291
Persistent link: https://www.econbiz.de/10014311984
Saved in:
8
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
9
Service
profit
chain
and throughput orientation : a manager-employee-customer triad perspective in services
Patel, Pankaj
;
Sahi, Gurjeet Kaur
;
Gupta, Mahesh Chander
; …
- In:
International journal of production research
58
(
2020
)
17
,
pp. 5196-5217
Persistent link: https://www.econbiz.de/10012266149
Saved in:
10
Enabling customer satisfaction in call center teams : the role of transformational leadership in the
service-profit
chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
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