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Switching intentions : a case of Saudi Arabian hypermarkets
Jabeen, Samrena; Abu Bakar bin Abdul Hamid; Ur Rehman, Saif - In: International journal of economics and financial issues … 5 (2015) 1, pp. 215-222
Persistent link: https://www.econbiz.de/10011661399
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Upselling or upsetting? : studies on the behavioral consequences of upsell offers in service encounters
Heidig, Wibke - 2012
In vielen Branchen, allen voran in der Dienstleistungsindustrie, wird Kunden die Möglichkeit eingeräumt, eine ursprünglich getroffene Service- oder Produktentscheidung zu Gunsten einer besseren und teureren Leistung zu revidieren. Dieses Vorgehen wird als Upselling bezeichnet. Von...
Persistent link: https://www.econbiz.de/10009715326
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The effects of failure and recovery on customer purchase behavior
Heumann, Christian G. - 2012
Persistent link: https://www.econbiz.de/10010126965
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Extending the research on service management - essays on choice, automation and quality measurement in the service environment
Hettich, Alexander S. - 2020
Persistent link: https://www.econbiz.de/10012519156
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"Experience" in service : reconstructing an elusive concept through a multi-method triangulation
Fischer, Lukas - 2021
Persistent link: https://www.econbiz.de/10012653558
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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan - 2019
Persistent link: https://www.econbiz.de/10012105262
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The effects of O2O service factors on sequel service adoption : O2O service quality dimensions and perceived fit
Kang, Dayoung; Kim, Seongcheol - 2018
As the mobile-based O2O industry grows, many existing O2O service providers are attempting to expand their businesses by service diversification. According to this trend, the current study investigated the effects of the parent O2O service-related factors on the user adoption of a sequel...
Persistent link: https://www.econbiz.de/10012005454
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Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas - 2019
Persistent link: https://www.econbiz.de/10012024687