study delineates two characteristics of PV - perceived quality and price - as sources for competitive strategy. It attempts … risk affect a hotel guest's perceptions of price and quality, while access only determines the quality. Contrary to what we … expected, dialogue did not have a positive influence on the perceived price or perceived quality. Finally, the results support …

The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels … Pakistan. The sample of hotels comprised of 10 hotels from each city and 20 customers at each hotel were taken as respondents … actual attributes of service quality and customer satisfaction. The study considered that the hotel customers experience is …

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify … action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we … obtained the quality perception records of 127 historical costumers, and 384 questionnaires. Subsequently, a causal diagram was …

Providing high quality services and improving customer satisfaction are broadly known as basic factors enhancing the …

-administered questionnaire from 341 customers visiting luxury hotels in Jammu and Kashmir using a non-probability convenience sampling technique … intention was also examined. The study is confined to the customers visiting luxury hotels in Jammu and Kashmir. Future studies …