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Market orientation, distributor relationship, and return on assets : optimizing distribution performance for industrial firms
Guo, Chiquan; Wang, Yong Jian - In: Asia Pacific journal of marketing and logistics 28 (2016) 1, pp. 107-123
Persistent link: https://www.econbiz.de/10011529305
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Evaluating specific service quality aspects which impact on customers' behavioural loyalty in high-tech internet services
Thaichon, Paramaporn; Jebarajakirthy, Charles - In: Asia Pacific journal of marketing and logistics 28 (2016) 1, pp. 141-159
Persistent link: https://www.econbiz.de/10011529483
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A fresh look at the role of switching cost in influencing customer loyalty : empirical investigation using structural equation modelling analysis
Ram, Jiwat; Wu, Ming-Lu - In: Asia Pacific journal of marketing and logistics 28 (2016) 4, pp. 616-633
Persistent link: https://www.econbiz.de/10011622557
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The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara; Jebarajakirthy, Charles; Thaichon, Park - In: Asia Pacific journal of marketing and logistics 28 (2016) 3, pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
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The effects of corporate brand symbolism on consumer satisfaction and loyalty : evidence from Australia
Anisimova, Tatiana - In: Asia Pacific journal of marketing and logistics 28 (2016) 3, pp. 481-498
Persistent link: https://www.econbiz.de/10011583382
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E-fulfillment dimensions and its influence on customers in e-tailing : a critical review
Jain, Nikunj Kumar; Gajjar, Hasmukh; Shah, Bhavin J.; … - In: Asia Pacific journal of marketing and logistics 29 (2017) 2, pp. 347-369
Persistent link: https://www.econbiz.de/10011636599
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Exploring the service profit chain in a Thai bank
Pichate Benjarongrat; Neal, Mark - In: Asia Pacific journal of marketing and logistics 29 (2017) 2, pp. 432-452
Persistent link: https://www.econbiz.de/10011636637
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Customer orientation as a psychological construct : evidence from Indian B-B salespeople
Johlke, Mark C.; Iyer, Rajesh - In: Asia Pacific journal of marketing and logistics 29 (2017) 4, pp. 704-720
Persistent link: https://www.econbiz.de/10011791953
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Service quality of sports centers and customer loyalty
Lee, Sheng Yen - In: Asia Pacific journal of marketing and logistics 29 (2017) 4, pp. 870-879
Persistent link: https://www.econbiz.de/10011792218
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Influence of social capital on customer's relationship satisfaction in the Pakistani banking industry
Muhammad, Lakhi; Mahadi, Batiah; Hussin, Nazimah - In: Asia Pacific journal of marketing and logistics 29 (2017) 5, pp. 1036-1054
Persistent link: https://www.econbiz.de/10011796573