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Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia; Swarnakar, Vikas; Simsekler, Mecit Can Emre - In: Total quality management & business excellence 34 (2023) 15/16, pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
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The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José; Pereira-Moliner, Jorge; Molina … - In: Total quality management & business excellence 33 (2022) 14, pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
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Competition on unobserved attributes : the case of the hospital industry
Choné, Philippe; Wilner, Lionel - 2020
Persistent link: https://www.econbiz.de/10012200768
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Labour productivity and firm performance : evidence from certified firms from the EFQM excellence model
Yousaf, Muhammad - In: Total quality management & business excellence 34 (2023) 3, pp. 312-325
Persistent link: https://www.econbiz.de/10013550161
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Firm preparation for ISO 9001 certification : the case of the hotel industry in Portugal
Esgarrancho, Sandra; Cândido, Carlos J. F. - In: Total quality management & business excellence 31 (2020) 1, pp. 23-42
Persistent link: https://www.econbiz.de/10012256574
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Proposing a new modus operandi for sustainable business excellence : the case of Greek hospitality industry
Metaxas, Ioannis N.; Chatzoglou, Prodromos D.; … - In: Total quality management & business excellence 30 (2019) 5, pp. 499-524
Persistent link: https://www.econbiz.de/10012199767
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quality function deployment
Beheshtinia, Mohammad Ali; Azad, Mohsen Farzaneh - In: Total quality management & business excellence 30 (2019) 7, pp. 808-830
Persistent link: https://www.econbiz.de/10012199789
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Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa; Antony, Jiju; Edgeman, Rick; … - In: Total quality management & business excellence 33 (2022) 6, pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
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Lean business models in healthcare : a systematic review
Ramori, Kristen A.; Cudney, Elizabeth A.; Elrod, … - In: Total quality management & business excellence 32 (2021) 6, pp. 558-573
Persistent link: https://www.econbiz.de/10012440311
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Shedding light on hospital service failure : findings from Taiwanese medical QCC
Chiu, Wen-Hong; Luong, Chi-Quyen; Chi, Hui-Ru - In: Total quality management & business excellence 31 (2020) 15, pp. 1718-1737
Persistent link: https://www.econbiz.de/10012385056